Customer Terminal Integration Manager
AVTAV LTD · Job Type
Customer Terminal Integration Manager at AVTAV LTD, based in Job Type, paying £38,000 - £50,000 per annum. This is a contract role.
- Salary
- £38,000 - £50,000 per annum
- Location
- Job Type
- Contract
- Contract
- Posted
- 2 days ago
- Closes
- 17 Nov 2026
Reference job-vacancies/customer-terminal-integration-manager
About the role
AVTAV are working in partnership with a leading provider of airport ground services and cargo handling across the UK. Join a respected name in aviation and play a vital role supporting operations at one of the country’s key air cargo hubs
Job Details
People to Hire1Location
Job Type
Full-timeShift and Schedule
Monday - FridayStart Date
Pay
£38,000 – £50,000 per annum (estimated market range)Supplemental Pay
No items found.Full Job Description
Customer Terminal Integration Manager (CTIM)Location: Heathrow Airport (Multi-Terminal)
Contract Type: Permanent
Salary: £38,000 – £50,000 per annum (estimated market range)
About the Role
The CTIM is a high-visibility operational leadership role, acting as the bridge between airport terminals, retail partners, and internal teams.
You’ll be responsible for driving customer satisfaction, KPI performance, and operational excellence across terminals.
Key Responsibilities
- Act as key point of contact for terminal operations
- Drive KPI performance (DAP, dwell time, returns, etc.)
- Build strong relationships with retail partners
- Resolve operational issues using structured processes (RCF / ICA)
- Lead, coach, and develop team members
- Support innovation and improvement projects
Requirements
- 3+ years management experience (retail / logistics / F&B preferred)
- Strong stakeholder and relationship management skills
- Experience with inventory systems
- Confident communicator and problem solver
- Flexible to work across shifts and terminals
What Makes This Role Exciting
- Highly visible position within Heathrow operations
- Direct impact on customer experience
- Opportunity to influence operational strategy and innovation
Benefits
Apply Now
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Thank you! Your submission has been received!Oops! Something went wrong while submitting the form.Reference: job-vacancies/customer-terminal-integration-manager · Posted 2 days ago · Closes 17 Nov 2026 · Listed via AVTAV LTD
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