Business Analyst

Business Analyst- Salesforce implementation

Fixed term or Perm- £63,000

London Hybrid 2 days per week

Salesforce Business Analyst

Our client is looking for an experienced Salesforce Business Analyst to play a key role in the ongoing development, optimisation and enhancement of their new Salesforce platform. Working as part of a Digital and Technology team, you'll collaborate with stakeholders across the business to understand requirements, improve processes and deliver solutions that maximise the value of Salesforce.

This is an excellent opportunity for a Business Analyst with strong Salesforce experience who enjoys working at the intersection of business and technology to drive digital transformation and continuous improvement.

Key Responsibilities

• Lead the gathering, analysis and documentation of business requirements for Salesforce enhancements and projects.
• Translate business needs into clear functional specifications and user stories for technical teams.
• Work closely with Developers, Product Owners and business stakeholders to deliver effective Salesforce solutions.
• Analyse existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimisation.
• Support Salesforce configuration changes, releases, testing and User Acceptance Testing (UAT).
• Produce and maintain business requirements, process maps, workflows and solution documentation.
• Support user engagement, change management and adoption of new Salesforce functionality.
• Contribute to the ongoing development of Salesforce reporting, dashboards and data quality improvements.

About You

You'll be an experienced Business Analyst with a strong background delivering Salesforce projects and enhancements. You'll be confident engaging with stakeholders, translating business requirements into practical solutions and supporting successful system delivery.

You'll have:

• Proven experience as a Business Analyst working on Salesforce implementations, enhancements or transformation projects.
• Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting and data structures.
• Experience gathering, documenting and prioritising business requirements.
• Knowledge of Salesforce best practice and platform capabilities.
• Experience supporting system testing and User Acceptance Testing (UAT).
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with Excel, reporting and data analysis.
• Knowledge of Power BI, Tableau or other business intelligence tools would be advantageous.

Desirable Qualifications

• Salesforce Business Analyst, Salesforce Administrator or other Salesforce certifications.
• BCS or IIBA Business Analysis certification.
• Degree or equivalent experience in Business Analysis, Information Systems or a related discipline.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.