ServiceNow Delivery Director - Telecom Programs

We are hiring an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The role requires expertise in ServiceNow delivery, service assurance, stakeholder management, and enterprise transformation initiatives. The ideal candidate will drive strategic program delivery while managing cross-functional teams and ensuring operational excellence. Responsibilities:
Lead end-to-end ServiceNow delivery programs within telecom environments
Manage enterprise ITSM and service assurance transformation initiatives
Collaborate with technical, operational, and business stakeholders
Oversee project delivery timelines, risks, and governance activities
Drive process improvements and operational efficiency initiatives
Manage delivery teams and ensure successful program execution
Support stakeholder communication and executive reporting
Ensure alignment with business objectives and compliance standards
Skills:
Strong experience with ServiceNow platform delivery
Experience in telecom or enterprise service assurance programs
Knowledge of Remedy and ITSM frameworks
Strong leadership and stakeholder management skills
Experience managing enterprise transformation programs
Strong communication, governance, and delivery management capabilities
Ability to work in hybrid and fast-paced delivery environments
Preferred:
ITIL certification or ServiceNow certifications
Experience managing telecom digital transformation programs
Knowledge of enterprise operational support systems
Experience handling global or large-scale delivery teams
Strong strategic planning and vendor management experience