Service Co-ordinator

Amour Recruitment is seeking an experienced Service Co-ordinator to work for a friendly, fast-growing company based in Totton.

You will be responsible for the day-to-day coordination of engineers’ travel, service reports, spare parts, and customer interactions.

This is a key support role and will play a crucial part in ensuring seamless operations and high levels of customer satisfaction.

Duties include:

• Organise engineers' global travel requirements, including flights, hotels, tunnels, and visas.
• Communicate with customers and agents regarding engineers' attendance and updates during service work.
• Work closely with the parts dispatch and Workshop departments to ensure the timely dispatch of spare parts and tools for on-site jobs.
• Maintain and update databases to ensure all service details, reports, and customer interactions are logged accurately.
• Support the Service Managers and team with various administrative tasks, including preparation of service quotations, documents, and sourcing new workshops in key locations.

You will be required to be on-call one week per month, providing support outside regular working hours on an on-call rota.

Personal requirements:

• Proven experience in a service coordination or administrative role, within logistics or engineering sector is preferred.
• Strong organisational
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Experience in coordinating travel, liaising with engineers, and an understanding of working across multiple time zones is highly desirable.

Hours: 08:00-17:00 Monday to Friday

Salary: £26,000 -£30,000.

Benefits: 29 Days Holiday (including Bank Holidays), Free Parking, Company Pension Scheme, Employee Health plan.

If you have experience in diary management, service coordination or works coordination, we would love to hear from you! Please apply, or reach out to the Amour Recruitment Team for further information.