IT Support Analyst
Pure · Chelmsford, East of England
IT Support Analyst at Pure, based in Chelmsford, East of England, paying £30,000 - £33,000 per annum. This is a permanent role.
- Salary
- £30,000 - £33,000 per annum
- Location
- Chelmsford, East of England
- Contract
- Permanent
- Posted
- 5 hours ago
- Closes
- 22 Oct 2026
- Sector
- IT Support
27% below the typical rate for it support
Reference BH-70088
About the role
A well-established organisation is seeking an IT Support Analyst to join its team based in central Chelmsford. You'll play a key role in supporting users, maintaining day-to-day IT operations, and ensuring business systems and technology services run smoothly across the organisation.
This is a fully onsite position with free onsite parking provided.
Key Responsibilities
Experience Required
Benefits
Apply Now!
This is a fully onsite position with free onsite parking provided.
Key Responsibilities
- Provide first-line support for business systems, databases and core applications.
- Act as the onsite point of contact for IT issues, working alongside an outsourced IT support provider.
- Troubleshoot hardware, software and application issues, ensuring timely resolution or escalation where required.
- Deliver user training, IT inductions and practical guidance to staff on systems and technology.
- Support the setup, maintenance and troubleshooting of end-user devices, peripherals and IT equipment.
- Maintain accurate records of IT assets, support issues and system updates.
Experience Required
- Previous experience in an IT support or service desk environment.
- Strong troubleshooting skills across software, systems and end-user technology.
- Experience supporting business applications, databases or CRM systems.
- Good knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
- Strong communication skills with the ability to explain technical issues to non-technical users.
- Well organised, customer-focused and able to manage multiple priorities effectively.
- Full UK driving licence and access to a vehicle for occasional travel between sites.
Benefits
- 35-hour working week.
- 30 days annual leave + bank holidays.
- Non-contributory pension scheme with an 11% employer contribution.
- Life assurance cover of 3x annual salary.
- Free onsite parking.
Apply Now!
Reference: BH-70088 · Posted 5 hours ago · Closes 22 Oct 2026 · Listed via Pure
Know someone who'd be great for this?
Get a shareable card
Apply for this job
This role is listed via Pure. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.