Helpdesk Support Engineer Job Description
CV Screen · Oxford, South East
Helpdesk Support Engineer Job Description at CV Screen, based in Oxford, South East, paying £18,000 - £22,000 per annum. This is a permanent role.
- Salary
- £18,000 - £22,000 per annum
- Location
- Oxford, South East
- Contract
- Permanent
- Posted
- 2 hours ago
- Closes
- 17 Nov 2026
- Sector
- IT Support
49% below the typical rate for it support
Reference job-descriptions/1st-line-helpdesk-support-engineer-job-description
About the role
Job Overview
To provide 1st line (helpdesk) technical support to external customers, assisting them with hardware and software problems via phone, email or onsite.
Duties and Responsibilities
- To provide technical support; answering support queries either onsite or via phone or email
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system and maintain full documentation
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- To allocate more complex service issues to the relevant IT Support member
- To arrange for external technical support where problems cannot be resolved in house
Skills / Attributes Required
- Relevant 1st line / Helpdesk support experience
- Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Vista / Windows 7)
- Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
- Basic understanding of PC hardware set-up and configuration
- Excellent telephone manner and face to face communication skills
- MCP certification would be beneficial, but is not essential
Alternative Job Titles
Helpdesk Support Assistant / Service Desk Analyst
Typical Salary Range
£18,000 to £22,000
Related Links:
Established in January 2000, CV Screen has recruited for over 2000 organisations and has placed over 6,000 candidates with some fantastic organisations such as The FA Premier League, RSPB, NHS and the University of Oxford.
Our IT Division can be contacted by clicking the following link: CV Screen IT Recruitment
Linkedin-in Instagram Twitter Facebook-fReference: job-descriptions/1st-line-helpdesk-support-engineer-job-description · Posted 2 hours ago · Closes 17 Nov 2026 · Listed via CV Screen
Apply for this job
This role is listed via CV Screen. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.