Branch Manager

 Branch Manager - Stoke (Lead, Motivate, Inspire)

Who We Are

We’re the UK’s largest builders’ merchant! With over 500 branches, we provide everything from timber and bricks to kitchens, tools, and equipment. We’re a supportive team offering great career opportunities and the chance to develop new skills. Whether you're in the office, on the shop floor, or handling deliveries, there’s a place here for you to grow. Join us today and see why we’re the trusted choice for builders!

What You’ll Be Doing

As the go-to person at our Stoke branch, you’ll lead a fantastic team, build strong relationships with customers, and ensure the branch stays profitable and runs like clockwork. This fast-paced, rewarding role has you working with a team of 11 people, with a large yard, 2 HGV and 1 tool hire vehicle and a full tool hire. You’ll be right in the action with plenty of customer interaction, keeping everything buzzing and running smoothly. You’ll drive our success by smashing sales targets, boosting profit, and ensuring the team delivers top-notch service with safety at the heart of everything! 

What’s In It For You?

Joining the UK’s largest builders’ merchant means endless growth opportunities. You’ll be part of a supportive team where your skills truly matter. With over 500 branches nationwide, there’s always room to learn, progress, and make a real impact.

We offer:

• Competitive salary with performance-based bonuses

• Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth

• Generous pension scheme

• Exclusive discounts across various businesses (including 20% off at Toolstation)

• Wellbeing support to help you feel your best

• MyPerks discounts at top retailers, restaurants, and more!

Working hours: Monday-Friday, 7:30 am - 5:00 pm, with two Saturdays every 4 weeks (8:00 am - 12:00 pm). Enjoy your weekends off!

What You’ll Be Responsible For

• Leading a High-Performing Team: Inspire, coach, and develop your team to achieve targets and deliver exceptional service.

• Customer-First Approach: Build strong, lasting relationships with customers and suppliers to create an excellent experience every time.

• Driving Sales & Operational Excellence: Lead sales strategies that boost revenue while managing stock, deliveries, and day-to-day operations.

• Safety & Compliance: Maintain top health and safety standards and ensure a safe, efficient working environment.

• Team Growth & Development: Recruit, train, and mentor your team, focusing on career progression and creating a positive work culture.

Who You Are

You’ll need to be:

• A Strong Leader: You know how to motivate, delegate, and develop your team, empowering them to take ownership of key areas.

• A Delegator: You trust your team to take responsibility and lead independently.

• Collaborative & Open to Learning: You embrace leadership and are always seeking ways to improve and learn from others.

• A Skilled Communicator: You build strong relationships with both customers and colleagues.

• Customer-Focused: You always put the customer first, maximizing sales opportunities across the branch.

• Organized & Efficient: You can plan and prioritize to manage your workload and your team’s.

• Financially Literate: You use financial and statistical data to make informed decisions.

• A Culture Builder: You create an inclusive and positive environment that motivates the team and keeps customers coming back.

• Commercial Decision-Maker: You make business decisions that benefit both the customer and the branch.

• Competitively Aware: You stay informed about competitors and use that knowledge to drive success.

• Business-Minded: You treat the branch like your own business, striving for continuous improvement.

• Compliance-Focused: You ensure the branch meets all legal requirements and keeps up with market trends.

How to Apply

Ready to be part of something big? Apply now and join a company that values its people. We can’t wait to hear from you!

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the chance to succeed.

If you're offered the role, it will be a conditional offer, subject to a few background checks. These include a criminal record check (basic DBS), adverse financial check, media search & occupational history review. We do this to ensure we’re keeping both our business and customers safe, and we appreciate your understanding.

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