Admin Sales Support

COM_CWHIRE_JOBLISTING_BACKTOLIST

Our Client in the Fenton area is looking for a Sales Administrator, this person will be responsible for efficiently managing post-sales activities, including processing returns, handling after-sales queries, managing commercial invoices, maintaining line form data, addressing telephone inquiries, collating images for customers, and resolving delivery discrepancies. We are seeking an organized and customer-oriented individual with excellent communication skills and a keen eye for detail.

Admin Sales Support

in Fenton Temp to Perm COM_CWHIRE_START_DATE 17.04.2023 Short Description
Admin sales support based in Fenton, Stoke-on-Trent. Immediate starts available. Salary and Work Schedule

£23,000 Per Annum
09:00 - 17:00
Mon-Fri

*No Weekends!

COM_CWHIRE_JOBLISTING_PERSPECTIVE:

Key Responsibilities:

Processing Returns:

Receive and review return requests from customers, ensure timely processing of returns while adhering to company policies, and coordinate with relevant departments to facilitate the return process.

After-Sales Queries:
Respond to customer inquiries related to post-sales issues. Provide exceptional customer service by addressing concerns and resolving problems. Collaborate with other teams to find solutions to customer issues.

Commercial Invoices:
Generate and manage commercial invoices for outgoing shipments, verify invoice accuracy including product details and pricing and ensure invoices comply with legal and regulatory requirements.

Line Form Data:
Maintain accurate records of line form data related to product orders and shipments, organize and update line form information as needed, and assist in data analysis and reporting as required.

Telephone Calls:
Answer incoming phone calls promptly and professionally, direct calls to the appropriate department or individual, document messages and relay important information to team members.

Collating Images for Customers:
Gather and organize images and documents as requested by customers, and ensure the timely delivery of requested materials to customers.

Delivery Discrepancies:
Investigate and resolve discrepancies related to product deliveries, collaborate with logistics and warehouse teams to rectify issues, and document and report recurring delivery discrepancies for process improvement.

Qualifications:
Proven experience in administrative roles, particularly in handling returns and post-sales inquiries and proficient in using Microsoft Office Suite (Word, Excel, Outlook). Exceptional written and verbal communication skills with a strong attention to detail and accuracy. Ability to manage multiple tasks and prioritize effectively. Customer-focused with a friendly and professional demeanour. Adaptable and able to thrive in a fast-paced environment. 1 year or more administrative experience preferred by the employer. Complete our application and one of our recrutiment agents will be in touch to organise an interview or call us on [phone removed]. COM_CWHIRE_OPEN_AFORM