FM Account Manager

Role: FM Account Manager

Location: Bellshill - Multi-Site Portfolio

Salary: £65,000 - £70,000 per annum + 5% bonus

Car Allowance: £5,200 per annum

Benefits: Private Healthcare | Life Assurance (2x Salary) | 25 Days Holiday + Bank Holidays

Contract: Permanent | Full Time

Sector: Facilities Management | Social Housing | Hard FM | Building Services

The Opportunity

We are recruiting an experienced Account Manager to lead the delivery of a significant multi-site technical facilities management contract within the social housing sector across Scotland.

Working for a leading UK Facilities Management and technical services provider, this is a senior, client-facing position with responsibility for the operational, commercial and technical performance of a mobile Hard FM contract.

The successful candidate will act as the principal point of contact for the client, taking ownership of service delivery, financial performance, engineering operations, statutory compliance and the ongoing development of the contract.

The Role

As Account Manager, you will have overall responsibility for ensuring the contract operates safely, compliantly, commercially and in accordance with agreed contractual standards.

You will develop a strong understanding of the client's estate, priorities and operational requirements, building long-term relationships while identifying opportunities to improve service delivery, efficiencies and commercial performance.

Key responsibilities will include:

• Taking overall accountability for the operational and financial performance of the contract
• Acting as the primary senior point of contact between the FM provider and client
• Managing the delivery of technical and Hard FM services across a multi-site social housing portfolio
• Leading and supporting mobile engineering and operational teams across the contract
• Ensuring planned, preventative, corrective and reactive maintenance is delivered effectively
• Monitoring contract performance against agreed SLAs and KPIs
• Ensuring statutory, technical, Health & Safety and environmental compliance across the portfolio
• Maintaining strong oversight of mechanical and electrical building services
• Ensuring works are correctly recorded and managed through CAFM and asset management systems
• Reviewing monthly compliance audits and escalating risks where appropriate
• Managing and developing direct reports through regular reviews, coaching and training
• Working closely with operational teams, support functions, suppliers and subcontractors
• Reviewing subcontractor and third-party supplier performance
• Maintaining strong commercial understanding of contractual obligations and deliverables
• Taking responsibility for financial performance, budgets, forecasting and P&L
• Identifying opportunities for cost efficiencies, additional works and revenue generation
• Driving continuous improvement and business improvement initiatives
• Supporting contract negotiations and commercial discussions
• Producing and maintaining a clear business plan for the contract
• Conducting regular contract performance reviews with senior management
• Maintaining regular communication with the client to understand changing priorities and requirements
• Developing collaborative relationships with internal teams, supply-chain partners and key stakeholders
• Ensuring risks relating to Safety, Health, Environment and Quality are effectively managed
• Ensuring appropriate RAMS, PPE, training and safe systems of work are maintained throughout service delivery

   

About You

You should be able to demonstrate:

• Previous Account Management or senior Contract Management experience within Facilities Management
• Strong experience within Hard FM / technical services
• A technical M&E or building services background
• Experience managing mobile or multi-site engineering operations
• Strong commercial and financial management experience
• Experience managing contract budgets, costs and ideally full P&L responsibi