Business Systems Support Analyst

Business Systems Support Analyst
Newbury, Berkshire
£35,000 - £45,000 + profor share + 25 days holiday.
Office-based, with occasional travel as needed.
 

Are you someone who enjoys solving problems, improving systems, and making a real difference across a business? This is a fantastic opportunity to join a growing, cash-rich organisation in a hands-on business systems support role, where your input will help keep key systems running smoothly and drive continuous improvement.

You’ll work closely with internal teams and external suppliers, supporting core systems across the business and playing an important part in releases, enhancements, issue resolution and user support. If you like variety, responsibility and the chance to work across different departments, this could be the next step you’ve been looking for.

Key responsibilities

• Provide day-to-day support and administration for key business systems, including ERP, CRM and reporting platforms.

• Coordinate with external suppliers to manage system updates, patches, deployments and scheduled releases, ensuring changes are tested, documented and delivered with minimal disruption.

• Work with internal teams across Sales, Procurement, Operations and Finance to gather requirements, support enhancements, resolve issues and contribute to business initiatives.

• Maintain system documentation and user guides, support UAT, monitor performance, respond to incidents, and help ensure data integrity, consistency and security.

• Contribute to system-related projects and wider process improvement activity across the business.

Key skills and requirements

• Strong problem-solving ability, excellent attention to detail, and the confidence to manage multiple priorities in a busy environment.

• Clear communication skills, with the ability to work effectively with both technical teams and non-technical users.

• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.

• Experience in business systems, application support or similar systems-focused roles is desirable.

• Experience with ERP or CRM platforms such as NetSuite, Sage, Phocas or bespoke systems is highly desirable, along with exposure to Power BI, basic SQL, PowerShell, Linux, ITIL or project methodologies.

• A full UK driving licence is essential, as occasional travel to other sites or supplier locations will be required. Pool cars are used for visits to other sites.

What’s on offer

You’ll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You’ll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links.

If you’ve held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL.