Security Operations Centre Manager

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Apply for this job Security Operations Centre Manager

Job Reference HO/JW/SOM/0926/MD

Apply for this job Number of Positions: 1 Contract Type: Full Time Contract Details: Permanent Salary: Competitive Salary Working Hours: 37.50 hours Location: Liverpool Closing Date: 31/10/2026 Job Category: Head Office Business Unit: Loss Prevention

Package

• £Competitive Salary
• Based at our Liverpool Head Office

Employee Benefits

• Discounted onsite gym 
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues 
  • Employee Assistance Programme with 24/7 confidential counselling and advice line 
  • Completely confidential services to you.
  • Low-cost voluntary insured health cash plans and cancer cover

Job Introduction

We have an exciting opportunity for an experienced Security Operations Centre Manager to join our Profit Protection team.

This is a key leadership role responsible for the effective running of our 24-hour Security Operations Centre (SOC) and Incident Support team, ensuring we provide a proactive and effective service across our Retail and Logistics operations.

You will lead and develop a high-performing team, creating a culture of excellence, accountability and continuous improvement. Alongside overseeing day-to-day operations, you will play an important role in identifying and reducing risks to the business, protecting our colleagues and assets, supporting business continuity and developing solutions to emerging security challenges.

As a key member of the Profit Protection leadership team, you will work closely with stakeholders across the business and externally, lead key projects and explore new technologies that can strengthen the way we identify, prevent and respond to criminality and security risks.

Job Overview

• Lead the day-to-day operation of the 24-hour Security Operations Centre ensuring an effective and proactive service is provided across Retail and Logistics.
• Build, lead and develop a highly motivated team, creating a culture focused on high performance, accountability and continuous improvement.
• Ensure all incidents and actions are recorded accurately including facial recognition, with appropriate records maintained by the team.
• Develop, validate and implement strategies to reduce security and operational risks, protect company assets and colleagues, support compliance and maintain business continuity.
• Oversee the management and escalation of security incidents and queries, ensuring appropriate action is taken and disruption to the business is minimised.
• Lead more detailed root cause analysis into significant or high-risk incidents, identifying trends and implementing longer-term solutions to reduce the likelihood of recurrence.
• Act as the senior decision maker for security-related issues in the absence of the Senior Profit Protection Manager.
• Lead key projects from initial planning through to implementation, ensuring objectives, timescales and expected outcomes are achieved.
• Work co