Helpdesk Operator

Helpdesk Operator

Sodexo – The Silver Fin Building, 455 Union Street, Aberdeen, AB11 6DB

• £13.63 per hour
• 37.5 hours per week
• Shift Pattern: Monday to Friday (rotating shifts between 7am–3pm, 8am - 4pm, 09am–5pm)
• Parking available on site and close by free of charge.

About the role

At Sodexo we are looking for a professional and customer-focused Helpdesk Operator to join the Facilities Team at the Silver Fin Building in Aberdeen. This role is central to delivering an efficient and responsive helpdesk service, supporting both hard and soft services across the site through telephone, email, and front-facing communication channels.

The successful candidate will be responsible for handling incoming calls via MS Teams, logging and allocating requests, and ensuring all client and stakeholder queries are dealt with accurately and in a timely manner. You will play a key role in maintaining service quality, supporting operational teams, and ensuring effective communication across the site.

What you’ll do:

• Handle incoming calls, emails, and front desk queries via MS Teams and other systems

• Log, assign, and track helpdesk requests for hard services, soft services, HSE, and business-critical issues

• Respond to routine client, staff, and supplier enquiries in a professional manner

• Maintain accurate records and update systems in line with procedures

• Support meeting room and event bookings using Condeco and related systems

• Provide administrative support including stationery ordering, reporting, and Microsoft Forms

• Monitor and progress tasks, carrying out proactive follow-ups and escalation where required

• Ensure all work is completed in line with agreed processes, SLAs, and escalation procedures

• Support delivery of health & safety policies and site compliance standards

• Maintain high levels of customer service across all interactions

What you’ll bring:

• Strong IT skills, particularly Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Experience in a helpdesk, customer service, or administrative role preferred

• Confident communicator with good telephone manner

• Ability to follow structured procedures and work within defined processes

• Strong attention to detail and accuracy in data entry and system updates

• Ability to prioritise workload and escalate issues appropriately

• Team player with a proactive and customer-focused approach

Systems Used: MS Teams, Wando System, Condeco Room Booking System, Microsoft Office Suite, Event Approval Tools

Why Sodexo?

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications