Customer Experience Team Member

We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you. 

About The Role

Contract: Permanent    
Hours: Part-time   
Hours of Work: 25 Hours per week, working on a rota basis

As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression. 

Key responsibilities include: 
•  Delivering friendly, knowledgeable, and solution-focused service 
•  Building strong relationships with customers and understanding their needs 
•  Promoting current offers and recommending suitable products 
•  Supporting the delivery of sales targets and store KPIs 
•  Handling customer queries and taking ownership of follow-up 
•  Demonstrating strong product knowledge across all departments 
•  Promoting our membership scheme and processing transactions accurately 
•  Maintaining high standards of store presentation and stock awareness 
•  Following health & safety procedures and safe working practices 

About You

•  A genuine interest in customer service and retail 
•  Strong communication and interpersonal skills 
•  Good IT skills and a willingness to learn new systems 
•  Ability to work under pressure and manage multiple tasks 
•  Awareness of Data Protection / GDPR and Health & Safety standards 
•  You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development. 

What We Offer

📈  Scottish Widows contributory pension – company will match up to 5% 
🛍️  Up to 25% colleague discount in store 
🚗  Free parking on site 
🌴  33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚  Excellent training and development opportunities 
🪜  Plenty of career progression opportunities 
👨‍👩‍👧‍👦  Life Assurance 
🗣️  Employee Assistance Programme with Retail Trust 
🎁  Comprehensive colleague benefits
🚼  Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.