Market Coordinator

Market Coordinator 📍 Location: Fully Remote (UK) ⏳ Duration: 12-Month Contract 💰 Rate: Up to £260 per day 📅 Start Date: January 2027 Are you passionate about building strong partner relationships, solving complex problems and delivering exceptional customer experiences? We're looking for a Market Coordinator to join a global travel platform's Key Accounts team. This role will see you acting as the day-to-day operational contact for a portfolio of strategic partners, supporting Key Account Managers by managing enquiries, escalations and operational activities while helping to drive partner success and engagement. What you'll be doing: Acting as the primary operational contact for strategic partners Responding to partner enquiries in a professional and timely manner Managing escalations from investigation through to resolution Working cross-functionally with internal teams to resolve complex issues Monitoring operational performance, risks and trends across accounts Preparing reports, insights and data for business reviews Supporting partners with product updates, process changes and new features Identifying recurring issues and recommending process improvements Building strong relationships with partners while delivering outstanding support What we're looking for: 3+ years' experience within Account Management, Customer Success, Partner Support or Customer Support Experience managing a portfolio of customer or partner accounts Strong escalation management and problem-solving skills Excellent written and verbal communication abilities Strong stakeholder management experience Ability to manage multiple priorities in a fast-paced environment Analytical mindset with strong attention to detail Experience using Salesforce or similar CRM platforms Experience using Google Workspace Jira experience would be beneficial Nice to have: Travel, hospitality or marketplace experience Additional European languages. This is a fantastic opportunity to join a high-performing team in a fully remote position, supporting strategic partners across Europe whilst gaining exposure to account management, customer success and partner operations on an international scale. 🚀 *Rates depend on experience and client requirements