Learning Coordinator

Learning Co-ordinator

Key Responsibilities

• Stakeholder Relationship Management: Build and maintain strong relationships with project teams, contractors, training leads, instructors, internal support functions, and external providers. Act as a dependable point of contact, understand stakeholder needs thoroughly, and provide clear, timely updates on progress and outcomes.
• Demand Capture and Coordination: Work closely with stakeholders to identify, clarify, and document training requirements. Confirm audience profiles, volumes, timescales, priorities, funding sources, and expected outcomes before adding activities to the delivery plan.
• Delivery Planning: Convert agreed demand into practical short- and medium-term plans, coordinating course schedules, instructor availability, venues, equipment, materials, and learner needs. Anticipate dependencies and adjust plans to reflect changing project priorities.
• Scheduling and Resource Management: Maintain an integrated training schedule to maximise use of instructors, classrooms, and delivery capacity. Resolve scheduling conflicts, identify gaps, and escalate resource constraints or risks promptly to enable timely action.
• Training Administration: Manage all administrative aspects of training activities, including bookings, joining instructions, attendance tracking, completion records, course documentation, action logs, and follow-ups. Ensure records are accurate, controlled, and readily accessible.
• Reporting and Management Information: Produce clear, insightful weekly and monthly reports, dashboards, and presentations on demand, delivery, attendance, cancellations, no-shows, capacity, utilisation, income (where relevant), risks, and upcoming milestones. Ensure data accuracy and highlight key trends, variances, and recommended actions.
• Meetings and Action Tracking: Organise stakeholder and planning meetings, prepare agendas and supporting materials, record decisions, and maintain action trackers. Monitor progress against commitments and deadlines to ensure accountability.
• Risk and Issue Management: Monitor delivery risks, issues, and dependencies, working with owners to apply mitigation strategies and escalate concerns that could affect timelines, quality, or stakeholder expectations.
• Supplier and Internal Liaison: Coordinate effectively with external training providers and internal teams to confirm requirements, availability, documentation, and delivery arrangements, ensuring consistent and accurate communication to all stakeholders.

Skills and Experience

• Stakeholder Management: Proven ability to build strong relationships and collaborate confidently across diverse teams, offering constructive challenge while maintaining trust through clear, reliable communication.
• Planning and Coordination: Experience managing competing priorities, schedules, actions, and dependencies within dynamic project or operational settings.
• Administration and Attention to Detail: Organised and methodical approach to record-keeping, documentation, and follow-up, demonstrating accuracy and accountability.
• Reporting and Data Analysis: Skilled in gathering, validating, and analysing data, producing concise reports that highlight trends, risks, and key decisions.
• Communication: Excellent written and verbal communication skills, with the ability to tailor messages effectively for stakeholders at all levels.
• Digital Proficiency: Competent in Microsoft Excel, PowerPoint, Word, Outlook, and Teams. Experience with learning management systems, Power BI, or other reporting tools is advantageous.
• Relevant Experience: Previous experience in learning co-ordination, training administration, project co-ordination, or related roles. Experience in safety-critical, regulated, or complex project environments is highly desirable.