Technical Business Analyst

Technical Business Analyst
Location: Manchester, Exchange QuaysWorking: HybridAbout the Company
We help organisations connect with the communities they serve through data science, behavioural insights and digital technology.
Our cloud-based technology combines machine-learning AI, configurable solutions and sophisticated web applications to support hundreds of thousands of customer interactions every week. We work across Social Housing, Local Authority and Healthcare, helping our customers deliver better experiences for the communities they serve.
We are growing our Technology function and are looking for a technically minded Business Analyst to join the team.
The Role
As a Technical Business Analyst, you will bridge the gap between business requirements and software development teams, helping to ensure high-quality solutions are delivered across our AI-led products.
This is a hands-on role for a Business Analyst who is comfortable working alongside engineers and discussing technical solutions, while also being able to translate complex information for customers and non-technical stakeholders.
You will work within Scrum teams, collaborating with customers, solution partners, product stakeholders, developers and QA. You will use Jira and Confluence to manage requirements and documentation, alongside product analytics and data to understand user behaviour and support evidence-led decisions.
Key Responsibilities


Elicit and document business requirements, user stories and acceptance criteria


Work with stakeholders to understand business processes, user needs and desired outcomes


Analyse and document complex processes, workflows and data flows


Maintain and prioritise the product backlog in Jira


Support sprint planning, refinement, reviews and retrospectives


Work closely with developers to understand technical solutions, integrations and data models


Translate technical concepts into clear language for non-technical stakeholders


Review APIs, data structures and system behaviour to ensure requirements are feasible and testable


Identify gaps, dependencies and risks early in the delivery process


Use product analytics and data to understand user behaviour and measure the impact of changes


Use SQL to query and validate data where required


Define success measures for new features and assess outcomes following release


Work with QA to develop test approaches and ensure acceptance criteria are testable


Support testing to validate that solutions meet stakeholder expectations


Maintain requirements, process maps, solution documentation and decision logs in Confluence


Use data and customer insight to support backlog prioritisation and product decisions


Identify opportunities to improve processes and ways of working


About You
You will have 2+ years' experience working as a Business Analyst within a software development environment, with a strong technical understanding or aptitude.
You should be comfortable moving between business and technical conversations and have the confidence to challenge requirements and proposed solutions constructively.
Essential Experience


Proven experience as a Business Analyst or Technical Business Analyst within a software development environment


Experience working within a Scrum team


Strong experience writing user stories and acceptance criteria


Experience managing and prioritising a product backlog


Strong understanding of software development lifecycles and Agile delivery


Experience using Jira and Confluence


Ability to understand technical solutions, including APIs, integrations, databases and data models


Strong requirements elicitation, analysis and process mapping skills


Excellent stakeholder management and communication skills


Desirable Experience


SQL, including joins, aggregations and filtering


PostHog or similar product analytics platforms


Experience with events, funnels, cohorts, retention and feature adoption


Atlassian Rovo or similar AI-powered tools


Experience with cloud-based web applications


Experience working with data-led or AI products


A/B testing and behavioural analytics


BPMN, UML, Miro or Lucidchart


Agile certifications such as CSM, PSM or PSPO


Business analysis qualifications such as BCS or IIBA


Experience within Social Housing, Local Authority or Healthcare


What We're Looking For


Analytical, curious and evidence-led


Technically minded and comfortable working with software engineers


Able to communicate complex information clearly to different audiences


Confident challenging requirements and technical decisions constructively


Highly organised with strong attention to detail


Comfortable managing multiple priorities in a changing environment


Proactive in identifying risks and potential issues


Focused on delivering measurable value for users and the business


Committed to continuous learning and improving ways of working


Why Join?
This is an opportunity to join a growing Technology function and play a key role in the continued development of AI-led products used by organisations across the UK.
You will have the opportunity to work across business analysis, software delivery, data and AI, while working closely with experienced engineering and product teams in a collaborative environment.
If you're a technically minded Business Analyst looking for a role where you can have a genuine impact on software products and how they are delivered, we'd like to hear from you.