Customer Services Advisors x 3 - Hybrid

Office Location: Gadeon House, Exeter, EX1 3UT
Hybrid Working Schedule: After completion of a successful training period (up to 3 months), successful candidates will be expected to work 1 day per week in-office and 4 days per week remotely/working from home. This arrangement is subject to change, depending on Team requirements.
Contract: Monday - Friday (8am-4pm or 9am-5pm - depending upon Team option)
Total hours paid per week: 37 per week
Duration: 12 months from date of commencement
Gross (before tax) hourly rate: £14.04

Morson Edge are working with a major player in the Energy Sector who have opportunities for Customer Service Advisors to join established teams at their Head Office in Exeter. All roles are offered on a (renewable) contract basis and will commence with a 12 month assignment. Hybrid working - after completion of essential training and the ability to demonstrate confidence with client’s systems and processes - will mean you’ll ultimately work 1 day per week in-office and the balance of the week (4 days) from home (possibly subject to later change).

Role Purpose & Typical Activities

• As a Customer Service Advisor, you’ll be assisting and supporting some of our client’s Public Sector and Large Business customers on a day to day basis.
• You’ll be the first point of contact for customers - supporting them from contract signature through to their energy goals helping them to navigate their energy journey with confidence and clarity.
• Whether resolving a billing query or guiding a customer through their account, you’ll help deliver a seamless experience that reflects the Business’s commitment to service and sustainability.
• You’ll be part of a collaborative team that values ideas and continuous improvement.
• You will respond to written and phone enquiries from large Public Sector clients
• You will provide accurate and timely resolutions to customer queries
• You will collaborate with internal teams to meet customer needs
• You will maintain detailed records and ensuring data accuracy
• You will support customers in understanding their energy contracts and services

Criteria

• Previous experience of Customer Service within a business/commercial environment
• A natural who enjoys working in a fast-paced, team-oriented environment
• Clear, confident, verbal and written communication skills
• Competent user of Outlook, Microsoft Word and Excel
• Ability to manage multiple tasks and prioritise effectively
• A calm and considerate approach to customer interactions
• Attention to detail
• Resilience - knowing when to ask for help and knowing when to challenge
• An appetite for learning new systems and processes