2nd Line Engineer

Kent, UK James Frank Associates

Our client, a leading Managed Services Provider is seeking a strong 2nd Line Engineer to join their team on a full-time, permanent basis.

Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team ,where you will join a knowledgeable and experienced team of Engineers, providing a high-level of technical support and project support to a range of clients.

The ideal candidate will have a minimum of 2 years' experience in a 2nd Line role. You will preferably come from a Managed Services background, however those with the right experience from other industries will be considered.

This role is office-based and will require candidates to have access to their own vehicle.

Key Responsibilities:

• Provide a high-level of day-to-day support and project support to a range of clients, both remotely and on-site when required
• Act as an escalation point for other Engineers
• Ensure tickets and tasks are completed within correct SLAs
• Provide suitable advice to clients, ensuring customer service levels are maintained at all times
• Comfortable working in a fast-paced environment, managing multiple tickets and clients whilst ensuring accuracy is maintained at all times

Key Experience:

• Minimum of 2 years' experience in a 2nd Line role, ideally from an MSP environment although other industries will be strongly considered
• Excellent communicator, confident working with colleagues and clients of all levels
• Windows Server
• VOIP knowledge, preferably 3CX
• Good networking capabilities - DNS / Routing / Switching
• Office 365 Setup and Administration
• Group Policy administration
• VMware / Hyper-V
• Exposure to Cisco / Draytek firewalls would be advantageous

This is an excellent opportunity for a 2nd Line Engineer to join a leading MSP in their field.

You will be working as part of an experienced and highly-knowledgeable team, providing the highest levels of technical support to a broad range of clients whilst gaining experience with the latest tools and technologies.

CVs are being reviewed, so please apply now for immediate consideration.