Product Designer

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works.

We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI.

We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly.

Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.

We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀

Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1:

1. 💙 Care deeply

2. 🏋️‍♀️ Work hard

3. 🤝 Be your word

4. 💬 Trust in radical truth and transparency

5.  🚀 Do your life's best work

6. 🥳 Find the fun

Read more about our principles and our "why" in the Healthtech-1 Handbook.

We're hiring a mid-level Product Designer to work directly with our CEO to own the design of the Bookable Navigator Inbox: this is the place where GP practice teams receive, triage and act on every patient request. It's used all day by receptionists, care navigators and clinicians, and every rough edge costs them precious time with patients.

To be clear: this isn't a senior or leadership role. It's for a designer who has spend 3-5 years shipping within fast-paced product teams and wants to accelerate their career. You'll have a lot of ownership, be expected to stay close to users, and work closely with engineering. If you are hungry, want to work hard, and want a role of a lifetime, we'd love to hear from you.

Get close to users

• Talk to practice staff regularly: run interviews, sit in on real shifts, and watch how the Inbox gets used

• Research and scope product tickets before they reach engineering, so we build the right thing

• Become the user: dogfood the product until you know its friction better than anyone

Use data

• Dig into product metrics to find where people get stuck, then turn that into design work

• Measure whether what you shipped actually made things better

Design and ship

• Take ideas from scrappy MVP through to polished, high-fidelity design

• Make things simple, beautiful and usable, for people working under real time pressure

• Work side by side with engineers, from first sketch to what goes live

• Use AI tools like Claude every day to research, prototype and move faster

• You've cut your teeth on at least two great products, shipped and used by real people

• You've worked in a product team, and you've worked at a startup

• You're obsessed with UI and think about design constantly, down to the spacing on a button

• You're excited about talking to users and getting close to the problem

• You have the fire to improve: you seek out feedback and want to get much better quickly

• You're comfortable with numbers and can make a case from data

• You already use AI tools in your workflow

Bonus: the best candidates will think like a product manager. You ask why before how, can scope a problem down to what matters, and have opinions about what to build next. We'll explore this in the interview process.

As AI changes how software gets built, the line between design and product is blurring, and this role sits right on the edges. You'll start owning the Inbox experience, and grow towards owning product decisions end to end.

We want people who could one day found their own company. Here you'll get the reps to do it: real users, real problems in the NHS, and the freedom to work directly with our CEO to shape what we build.

• Salary: competitive, plus equity

• Location: London (Stratford), in the office 4 days a week with 1 day (Wed) working from home

💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.

🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success!

🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.

🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.

🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.

📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.

🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success!

🥡 Team takeaways every Monday night

🥗 Health and fitness budget of £60 per month - see more here

🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate.

💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional mo