Zellis MyView System Trainer – AR

Location: Harrow Council – primarily remote delivery
Contract: 8 weeks, starting 26 October 2026

Job Overview

Harrow Council is seeking an experienced Zellis MyView System Trainer to support the implementation and November 2026 go-live of its new HR and payroll self-service system.

You will deliver a high volume of live online training sessions to employees and managers, helping them confidently navigate the system and complete essential HR and payroll tasks. You will use agreed training materials, demonstrate key functions, answer user questions and work closely with HR, Payroll and the project team to support a smooth transition.

Key Responsibilities

• Deliver approximately 100 Employee Self Service training sessions (30 minutes each) and 30 Manager Self Service sessions (one hour each).
• Demonstrate system login, navigation and key functions, including payslips, P60s, personal details, leave, absence, expenses, overtime and approvals.
• Adapt training delivery to suit different levels of digital confidence and accessibility needs.
• Prepare and test training materials, demonstrations and exercises before each session.
• Record attendance, feedback, common questions and system issues, providing updates to the project team.
• Escalate technical issues and HR or payroll queries appropriately.
• Work with HR, Payroll, IT and project colleagues to improve user guides, FAQs and training materials.
• Support the system go-live and initial post-launch period, helping users adopt the new processes confidently.

Essential Requirements

• Recent experience delivering high-volume, live online systems training to employees and managers.
• Excellent presentation, communication and facilitation skills.
• Ability to learn new software systems and explain processes clearly in plain English.
• Experience training users with varying levels of digital confidence.
• Strong organisation and time management skills.
• Confident using Microsoft Teams or similar virtual training platforms.
• Good judgement when handling questions, protecting personal data and escalating issues.
• Ability to work at pace and collaborate with HR, Payroll, IT and project teams.

Desirable Experience

• Hands-on experience with Zellis HCM/MyView, including Employee Self Service and Manager Self Service.
• Experience training users on HR, payroll or other enterprise systems.
• Experience supporting system implementations, go-live activity or hypercare.
• Experience creating or improving training materials, user guides and FAQs.

Additional Information

The assignment runs for eight weeks from 26 October 2026, including the November go-live and early support period. Training will primarily be delivered online, with occasional attendance at Harrow Council premises potentially required.

Candidates must be available for the full contract period and able to work flexibly around the agreed training schedule.