Administrator VAC-11476

Position Overview

Temp role, salary is £27,000

Slough, Berkshire

Job Description:

We are seeking a detail-oriented and organised individual to join our Legal Administration Team as a DCA (Discretionary Commission Arrangements) Complaints Management Administrator. This role involves logging customer complaints submitted by Claims Management Companies (CMCs) into the Respond software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases.

Key Responsibilities:

• Complaint Logging: Receive and log Letters of Complaints (LOCs) from Claims Management Companies (CMCs) into the Respond software system, ensuring all details are accurately recorded.
• Document Handling: Review complaint emails and PDFs, which may include Letters of Authority (LOAs). If the LOA is missing, send a request email to the CMC for the required documentation.
• Customer Data Management: Use Registration Numbers or Agreement Numbers to search and locate customer records in the Calms2cms data management system. Verify and update customer information as needed, including address and commission model details (Discretionary, Fixed, or No Commission).
• Case Entry: Accurately input and log complaints into Respond, ensuring all relevant information is transferred and documented correctly.
• Case Uploading & Acknowledgment: Upload related documents from the CMC and administer a DCA acknowledgment for each logged case.
• Master Commission Spreadsheet Management: Update the Master Commission Spreadsheet daily to ensure accurate tracking of the number of cases logged, meeting the minimum daily requirement of 50 cases per administrator.
• Efficiency & Accuracy: Maintain a high level of attention to detail while managing daily case logging requirements and ensuring all complaints are logged promptly and correctly.