Performance and Operations Manager

BSNI are working with Belfast City Council to recruit a Performance and Operations Manager. This role is temporary.

Job title
Performance and Operations Manager – Management
Employment type
Temporary
Number of people required
1
Target start date
26 Oct 2026
Target end date
25 Apr 2027
Duration
26 Weeks

Hours per week
36

Rate
PAYE: £22.99 per hour

Job location
24 Strangford Road, Downpatrick, Newry, Mourne and Down, BT30 6SR, United Kingdom

Main Purpose of Post/Job Summary

The post holder will be responsible for the effective management of refuse and cleansing services in their area. The refuse service consists of domestic and commercial refuse collection of residual and recyclable waste, collection of bulky domestic items and delivery of wheeled bins. The cleansing service includes cleansing of streets, roads, parks and open spaces, street washing, graffiti control and cleansing of public conveniences. They will ensure that the services are planned and delivered effectively and that through effective monitoring and evaluating of performance the services develop and improve continually.
The post holder will lead a supervisory team to ensure that all key objectives in the refuse and cleansing section are delivered in a safe and efficient manner. They will also support the Head of Refuse and Cleansing in delivering high quality services across the district through effective implementation of performance management across staff and resources.
Duties and Responsibilities
1.    To be responsible for the day to day management of the refuse and cleansing section in their area.

2.    Manage the refuse collection service in accordance with statutory requirements, Council policy and best practice ensuring a customer focused service.

3.    Manage the cleansing service in accordance with statutory requirements, Council policy and best practice ensuring a customer focused service.

4.    Monitor and evaluate the performance of services under the post holders control and prepare reports and make recommendations to improve service delivery to Head of Service.

5.    Be responsible for ensuring that all tasks carried out in section are carried out in accordance with health and safety legislation and procedures. This will include planning, development and review of risk assessments and route risk assessments, ensuring investigation of accident and near misses and implementation of recommendations identified by investigations and ensuring training provided to staff is up to date and sufficient to enable tasks to be carried out safely.

6.    Assist the Head of Service in the planning, development and continuous review of training and development needs within the section. This will include management of a programme of �in-house� training within the section.
7.    Responsible for ensuring that waste is collected and transported so that it takes place efficiently without contaminating air, land or water sources and that all health and safety policy and legal requirements are complied with.

8.    Work in conjunction with the Education and Enforcement Sections to promote recycling and litter education and enforcement

9.    Be responsible for effective handling of complaints within the section ensuring that complaints within the section are investigated in line with Council Complaints Procedure and that appropriate remedial action is taken where required.

10.    Be accountable for collating information required for Freedom of Information requests related to the service and liaising with the Compliance section to ensure compliance with legislative requirements.

11.    Work with management, staff and unions to enhance �industrial relations� as part of improving services.
12.    Liaise and develop good working relations with external agencies and groups, such as PSNI, NIHE and community groups, regarding refuse and cleansing issues including attendance at meetings, where required, and provide appropriate advice and support to these organisations.

13.    Assist the Head of Service in preparation of financial estimates for the refuse and cleansing section. Provide appropriate cover during the absence of other Area Manager or supervisors.
Service Delivery and Performance

Be accountable to the Head of Refuse and Cleansing for all aspects of service delivery within the section; ensuring the provision and delivery of high quality and cost-effective services.

Employee Management
1.    Lead, motivate, appraise and develop employees under the management of the postholder ensuring at all times that employees:
a)    operate within the Council policies;
b)    achieve their objectives and targets in the most efficient and effective manner;
c)    work in a corporate and collaborative way with other services across all departments and directorates;
d)    purposively, efficiently and effectively work with the resources available, within the allocated time and budget; and
e)    continuously develop within their area of responsibility.
2.    Be responsible for the direct line management of employees who report to the postholder, ensuring that matters relating to performance, attendance and discipline are addressed within agreed timescales and in accordance with Council Policies and Procedures.

3.    Ensure the timely and accurate completion of relevant electronic or paper-based records relating to the management and supervision of employees under the control of the postholder, for example time and attendance returns, return to work interviews, appraisal documentation etc.

4.    Ensure employees within the section are provided with appropriate training as and when required for example:
�    departmental induction,
�    access to relevant �on the job� training and development opportunities,
�        mandatory/statutory training relating to professional, technical or job specific qualifications for example first aid, lifeguarding, CPD hours, driving competence (CPC) etc.
5.    Treat all individuals with respect, respond sensitively to differences and encourage others to do likewise ensuring equality of opportunity for all.

Governance, Standards and Diversity

6.    Work within agreed budgets and finances to deliver service priorities, by ensuring that allocated budgets are effectively managed, implemented and adhered to for the service(s) under their control.
7.    Authorise the purchase of goods and/or services in accordance with the Council�s procurement policy.
8.    Where applicable act as Designated Safeguarding Officer in accordance with relevant legislation and Council Policy and Procedure.

9.    Lead by example by behaving at all times in accordance with Council�s values and promote same within the organisation and externally.

10.    At all times act with integrity and total professionalism.
11.    Ensure functions under the control of the post holder are operated in accordance with the Council�s risk management and governance processes, and that the appropriate documentation is completed and signed off as necessary.

12.    Assist the Head of Service in ensuring the Council meets all statutory obligations and ensure that the highest standards of probity and good conduct are maintained at all times.
13.    Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for risk management.

14.    Work with the Head of Service to establish the needs of the customers and strive to ensure that these are met.

Performance Improvement

15.    Keep up-to-date with changes and amendments to relevant and allied legislation including areas of best practice relating to the postholders service area, reviewing practices, m