Distribution and Sales Coordinator

We are currently looking for a Distribution and Sales Coordinator for our client based in Norwich.

Job details:
We are working hard to create a dynamic and inclusive environment, and it’s important that our people come from a variety of different backgrounds. Therefore, prior technical experience isn’t always necessary for success.

Working hours: 42 hours per week, working Monday to Thursday, 7:30am to 5:00pm, and Friday, 7:30am to 4:30pm.

The Role

As a Distribution and Sales Coordinator, you will have experience in a similar environment, providing distribution planning and sales support, working closely with logistics, production, and customer service teams across the Tarmac group.

The role is largely operational, with responsibility for coordinating daily deliveries efficiently while ensuring customer requirements are met.

Key Responsibilities (not exhaustive)

Coordinate the distribution and delivery of our Readymix (RMX) product range to customers
Plan and schedule deliveries to maximise vehicle utilisation and efficiency, ensuring the best use of available trucks
Accurately process orders, delivery schedules, and changes, ensuring all information is correct and up to date
Act as the key point of contact for customers regarding order scheduling, delivery times, and queries
Support the pricing and raising of quotes and follow these through to order conversion where required
Work with the team to convert enquiries into orders, responding to inbound calls and emails in a professional and timely manner
Maintain excellent customer service standards, demonstrating a confident and friendly telephone manner
Resolve delivery, scheduling, or order issues promptly using strong problem-solving skills
Prioritise and manage multiple tasks in a fast-paced environment
Build and maintain strong working relationships with drivers, internal teams, and customers
Develop product and industry knowledge to better understand customer needs and support sales activity where appropriate
Please note: Due to the location of the site, candidates must be able to travel to the work location without the use of public transport.

The Ideal Candidate

It is preferred that the successful candidate for the role of Distribution and Sales Coordinator will have experience in the following:

SAP, CRM, and Microsoft IT systems
Distribution planning, logistics coordination, or order scheduling
Working collaboratively within a team to deliver high service levels
Building positive relationships with customers and internal stakeholders
Managing competing priorities while maintaining attention to detail
In addition, you will have:

Strong interpersonal and communication skills
Excellent problem-solving ability
Confidence dealing with customers by phone and email
Good numeracy and analytical skills
A proactive attitude with a willingness to learn and develop