Shift Manager (Engineering)

London, UK JLL Role: Shift Manager - Onsite Role Overview The Shift Manager is a hands-on operational leadership role responsible for leading the shift engineering team and ensuring seamless 24/7 building operations. This position focuses on real-time response coordination, shift team supervision, operational continuity across shift patterns, and maintaining immediate system availability during out-of-hours periods. The role requires physical presence during shift operations and direct oversight of shift engineers executing maintenance and reactive tasks. Key Responsibilities Shift Team Leadership & Direct Supervision · Provide on-shift leadership and direct supervision of shift engineers, ensuring immediate task prioritization and technical guidance during operational periods · Conduct daily shift briefings and end-of-shift debriefs to communicate priorities, safety alerts, and operational handovers · Build and maintain high-performing shift teams through active coaching, on-the-job mentoring, and real-time performance feedback · Manage shift team attendance, absences, and daily resource deployment to maintain operational coverage · Perform on-shift capability assessments and identify skill development needs for individual shift engineers · Lead by example through hands-on involvement in technical tasks during critical situations or resource constraints · Foster team cohesion and morale across shift patterns, ensuring consistent standards between different shift teams 24/7 Operational Continuity & Real-Time Response · Maintain operational command during assigned shift periods, ensuring immediate response to all building system alerts and failures · Monitor live Building Management Systems (BMS), fire alarm panels, and critical system dashboards throughout shift operations · Coordinate rapid response to equipment breakdowns, alarms, and emergency situations requiring immediate engineering intervention · Direct shift engineers on urgent reactive tasks, prioritizing based on operational impact and client requirements · Execute real-time decision-making for system isolations, emergency shutdowns, and critical equipment changeovers · Manage simultaneous incidents during shift periods, deploying resources effectively to minimize service disruption · Provide technical troubleshooting support to shift engineers for complex system failures or diagnostic challenges · Maintain continuous communication with building security, client representatives, and on-call stakeholders during incidents Shift Handover Management & Communication · Execute structured shift handovers with incoming/outgoing Shift Engineering Managers or day team supervisors · Maintain comprehensive shift logs documenting incidents, completed works, ongoing issues, and outstanding actions · Ensure all critical information is communicated clearly between shift teams to prevent information loss or task duplication · Update work management systems in real-time with shift activities, reactive responses, and job status changes · Brief Engineering Manager on significant shift events, trends, or emerging issues requiring management attention · Coordinate with day teams on tasks requiring follow-up, specialist input, or continuation beyond shift hours Out-of-Hours & Emergency Coordination · Serve as primary escalation point for all engineering emergencies during shift periods · Mobilize emergency response resources including on-call specialists, contractors, or additional shift engineers when required · Coordinate with emergency services (fire, police, ambulance) during critical incidents affecting building safety or operations · Execute emergency procedures including evacuations, system isolations, or building lockdowns as required · Manage client communication during out-of-hours emergencies, providing timely updates on incident status and resolution timelines · Document emergency incidents thoroughly, including actions taken, resources deployed, and lessons learned · Participate in on-call rota as required to provide management support outside standard shift patterns Reactive Maintenance Execution & Quality Control · Oversee shift engineers executing reactive maintenance tasks, ensuring work quality and timely completion · Verify completed reactive works meet technical standards before signing off jobs in work management systems · Conduct spot-checks on shift engineer workmanship during and after task completion · Ensure all reactive works are properly documented with accurate time recording, parts usage, and technical notes · Monitor reactive backlog during shifts, ensuring aged jobs are progressed and nothing is overlooked · Coordinate specialist contractor callouts for reactive works beyond in-house capability during shift periods Shift-Based Planned Maintenance Delivery · Monitor PPM completion throughout shifts, ensuring targets are met and work quality is maintained · Conduct random quality checks on completed PPMs to verify compliance with specifications and procedures · Address PPM overruns or incomplete tasks by reassigning resources or escalating to Engineering Manager · Update maintenance management systems with accurate PPM completion records before end of shift Shift Operations Health & Safety · Enforce safe working practices during all shift activities, challenging unsafe behaviours immediately · Conduct shift-based safety walks and plant room inspections, identifying and rectifying hazards · Ensure shift engineers use correct PPE, tools, and equipment for all tasks · Verify Permit to Work compliance for all shift activities requiring isolation or high-risk work · Coordinate safe contractor access during shift periods, verifying RAMS and monitoring on-site activities · Report all incidents, near-misses, and safety observations occurring during shift operations · Lead shift-based safety briefings on new procedures, lessons learned, or seasonal hazards · Maintain shift-accessible safety documentation including emergency contact lists and procedure guides Live System Monitoring & Performance Optimization · Continuously monitor critical system parameters (temperatures, pressures, flows, power consumption) during shifts · Identify abnormal operating conditions and direct corrective actions before failures occur · Optimize system performance during low-occupancy periods through parameter adjustments or equipment sequencing · Coordinate planned testing and commissioning activities during shift periods to minimize occupant impact · Maintain plant room and equipment compound cleanliness standards through shift team accountability · Conduct shift-based equipment inspections recording meter readings, visual conditions, and abnormal observations Shift Resource & Task Management · Deploy shift engineers efficiently across multiple tasks, balancing reactive demands with planned work · Monitor engineer productivity and time utilization throughout shifts, addressing inefficiencies immediately · Ensure shift teams have necessary tools, equipment, spare parts, and consumables to complete assigned tasks · Coordinate shift vehicle usage and ensure proper maintenance, cleanliness, and security of fleet assets · Manage shift break schedules to maintain continuous operational coverage · Track and control shift overtime, ensuring appropriate authorization before additional hours are worked Technical Documentation & Record Keeping · Maintain accurate shift logs recording all activities, incidents, system changes, and communications · Ensure shift engineers complete job cards, timesheets, and system updates accurately and promptly · Update asset registers with new equipment information or changes identified during shift operations · Photograph and document equipment conditions, defects, or completed works as required · Maintain shift-accessible technical documentation