Claims Handler

Claims Handler
Leeds | Hybrid Working (4 Days Office / 1 Day Home)
Build your claims career with a highly respected and award-winning UK claims team
Claims is about more than resolving losses. It's about delivering exceptional service, building trusted relationships and supporting customers when they need it most.
We're looking for a Claims Handler to join a Prompt Resolution Team in Leeds. Whether you already have property claims experience or are looking to broaden your insurance career, this is an opportunity to join a supportive team that develops future claims specialists, senior handlers and leaders.
Many experienced claims professionals have started their careers within this team, making it an excellent entry point into the wider claims function.
Why this role is different:
This isn't a call centre environment.
You'll manage your own portfolio of claims, take ownership of decisions and build relationships with brokers, customers and third parties.
You'll gain exposure to a wide variety of claims, with a particular focus on property claims, whilst also developing experience across liability and injury matters. This breadth of exposure gives you genuine opportunities to shape your future career within claims.
You'll be joining a team recognised for:

Exceptional customer service
Fast and responsive claims handling
Strong broker relationships
Technical expertise
High-quality claims performance

What you'll be doing:
You'll manage a varied caseload of claims from first notification through to resolution, taking ownership of customer outcomes and delivering excellent service throughout.
Key responsibilities include:

Managing low-value property damage claims
Handling Employers' Liability and Public Liability claims
Reviewing claims information and policy coverage
Liaising with customers, brokers, loss adjusters and third parties
Making proactive outbound calls to progress claims efficiently
Prioritising and managing your own workload
Delivering excellent customer and broker service
Working to agreed service standards and response times
Building strong relationships across the business and wider claims network

You'll handle a broad range of property claims including:

Escape of water
Storm damage
Fire damage
Theft
Accidental damage
Property and equipment losses
Domestic and commercial property matters

What we're looking for:
We're particularly interested in speaking with individuals who have experience handling:
Property Claims

Household claims
Personal lines property claims
Domestic property claims
Commercial property claims
First-party property claims


About the organisation
We're proud of our people-first culture and reputation for delivering outstanding claims service.
If you're looking for a role where you'll be trusted, developed and given genuine opportunities to progress your career, we'd love to hear from you.
We celebrate the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role, we want to hear from you.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status.