Service Manager (307jc)

Service Manager (307jc) – London Area – circa £40 – 45k + Benefits.

My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day, and you will be responsible for a number of clients within the London and Surrounding area, and the day to day management of a team of 3 – 4 engineers.

If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.

The Role – Your Mission

• As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients.
• You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders.
• Strong performance will be recognised, with clear progression opportunities available.

Key Responsibilities

Leadership & Command

• Lead and manage a team of engineers and administrators
• Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes)
• Coordinate closely with the Administration Manager to ensure systems and processes run efficiently

Operations & Planning

• Oversee day-to-day operational planning and scheduling
• Manage the company management system, ensuring accurate records and compliance
• Use data and reporting to monitor performance and improve delivery

Engineering & Technical Oversight

• Plan and schedule engineers’ work to ensure timely and effective service
• Oversee maintenance and technical works, ensuring safety and quality standards are met
• Support mobilisation of new contracts and services

Client & Key Account Management

• Manage key client accounts and maintain strong professional relationships
• Act as the escalation lead for operational issues, providing calm, decisive solutions
• Ensure a smooth handover and delivery when new contracts go live

Who They are Looking For

This role is well suited to veterans with backgrounds such as:

• SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering)
• Officers with operations, logistics, engineering or facilities experience
• Service leavers with leadership, planning, or asset-management experience

To be eligible for this role you will need the following:

• Clean UK driving licence
• Good standard of Maths and English
• NVQ Level 3 (or equivalent professional qualification) or higher
• Willing to undergo DBS clearance (client requirement)

As well  as the following skills & attributes

• Proven leadership and people-management experience
• Strong organisation and planning skills
• Confident communicator (written and verbal)
• Calm under pressure with a problem-solving mindset
• Comfortable working with management systems, schedules and data
• Strong sense of accountability and service delivery

In return they are offering a good starting salary of up to £45k, a 10% annual performance bonus, company electric vehicle, 25 days + Bank Holidays, company pension and ongoing career and personal development which leads to promotion opportunities.

My client seeks veterans as they come from a clear structure and accountability mindset, and you have a clear leadership-led culture and mission focused mindset which is what they are seeking for the company as a whole and are seeking to recruit individuals who are seeking to join a company that will also invest in the company at the same time they invest in you.

For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on [phone removed], or [email removed] or via the website www.ex-mil.co.uk

https://www.ex-mil.co.uk/vacancies/8569/service-manager