Senior Agile Delivery Manager

Job summary

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Join HMRC's Borders & Trade Delivery Group and lead the delivery of some of the UK's most critical digital services.

Borders & Trade is responsible for a complex portfolio of digital products and services that support international trade, customs processes, revenue collection and the production of trade statistics. These services are essential to the operation of the UK border and the administration of Customs and Excise duties.

As a Senior Agile Delivery Manager, you will provide delivery leadership across multiple multidisciplinary teams, driving the successful delivery of complex digital products and services from discovery through to live operation. You will create the conditions for teams to succeed, enabling effective collaboration, managing delivery risks and dependencies, and ensuring focus remains on delivering outcomes that matter for users and the organisation.

You will play a key role in developing delivery capability across Borders & Trade, coaching teams and stakeholders, supporting continual improvement, and helping to embed modern delivery practices across a complex and rapidly evolving environment.

This role sits within the Government Digital and Data Profession Product and Delivery family.

Job description

As a Senior Agile Delivery Manager, you will be accountable for the successful delivery of complex digital products and services across Borders & Trade.

Working with senior business, operational and technical stakeholders, you will lead multiple multidisciplinary teams to deliver high-quality services that meet user needs, organisational priorities and strategic objectives.

You will create an environment where teams can thrive, supporting them to manage competing priorities, respond to changing requirements and continuously improve delivery performance. You will use data, evidence and insight to inform decision-making, provide clear delivery reporting, and maintain delivery momentum across complex delivery landscapes.

You will also contribute to the development of delivery capability across HMRC, coaching Agile Delivery Managers and delivery teams, sharing best practice and supporting the growth of a strong professional community.

The role requires excellent leadership, communication and problem-solving skills, with the ability to work confidently across organisational boundaries, influence senior stakeholders and navigate complex technical and operational environments.

Person specification

Responsibilities

• Lead the delivery of complex digital products and services across multiple multidisciplinary teams by following Agile methodologies.
• Create the conditions for sustainable and predictable delivery by proactively managing risks, dependencies and organisational impediments.
• Provide leadership throughout the product lifecycle, from discovery and delivery through to live service.
• Build, develop and coach high-performing teams, supporting delivery professionals to strengthen capability and improve outcomes.
• Drive continuous improvement through the effective use of delivery metrics, performance data and team feedback.
• Establish strong collaborative relationships with business, operational, technical and commercial stakeholders, including external suppliers, where required.
• Influence decision-making and build alignment across competing priorities to support successful delivery outcomes.
• Ensure effective governance, planning, reporting, resource management and forecasting to support informed decision-making.
• Challenge ineffective processes and ways of working, improving delivery flow and organisational performance.
• Support the development of an Agile culture and delivery capability across HMRC through coaching, mentoring and contribution to professional communities and communities of practice.
• Promote modern Agile delivery approaches and help embed innovative ways of working that improve both team effectiveness and service outcomes.

Essential Criteria

• Significant experience leading the delivery of complex digital products or services through multiple multidisciplinary teams within a large-scale organisation using Agile methodologies.
• Experience balancing competing priorities, managing dependencies and maintaining delivery momentum across multiple teams, programmes or delivery workstreams.
• Strong practical experience of applying Agile and Lean delivery approaches and coaching teams, leaders and stakeholders to improve delivery performance, organisational agility and delivery maturity.
• Experience building trusted relationships and influencing senior business, operational, technical and supplier stakeholders to achieve successful delivery outcomes.
• Experience using delivery metrics, reporting, forecasting and performance insight to drive continuous improvement, manage delivery performance and support decision-making.
• Ability to identify, manage and resolve delivery risks, issues and blockers within complex technical and operational environments while maintaining focus on achieving outcomes.

Office Closures

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of q