Associate Applications Operations Engineer

Job summary

As an integral member of the IT Operations team, the Associate Applications Operations Engineer is entrusted with a suite of applications, ensuring their optimal performance and availability.

This role involves meticulous management and monitoring of application performance, conducting routine updates, and to resolve any technical issues that arise, collaborating with senior engineers and technical experts when necessary. Additionally, the engineer is responsible for identity management and maintaining strict security administration to protect sensitive information.

Operating in a collaborative environment, the Applications Operations Engineer works alongside suppliers and various teams as part of the application support function. The role includes compiling user queries, identifying system faults, and working within predefined service level agreements, frameworks, and processes. With a focus on the user, the engineer strives to resolve application issues that have been escalated from first-line support teams, ensuring a seamless user experience with a hands-on approach.

This position requires a proactive approach, with the engineer actively participating in the maintenance and strategic improvement of applications. By staying abreast of the latest developments and engaging with other government departments and suppliers, the Applications Operations Engineer maintains a high standard of service.

The role is pivotal in ensuring that applications meet the needs of the CPS and its users, now and in the future.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.

You must be aged 16 or over at the point of starting in this role. The expected start date is approximately 8–12 weeks after the application closing date. You are expected to commence employment as soon as possible following the expiry of your notice period. Requests for significantly later start dates may not be accommodated.

Job description

Your roles and responsibilities:

• Ensure the availability, performance, and security of critical applications through monitoring, updates, and identity management.
• Collaborate with senior engineers, suppliers, and internal teams to resolve technical issues and support application operations.
• Handle incidents and user queries escalated from first-line support, working within defined service level agreements and processes.
• Contribute to the maintenance and continuous improvement of applications, staying informed on industry developments.
• Engage with stakeholders and government departments to ensure applications meet current and future user needs.

A copy of the full job description is attached.

Person specification

To be eligible to apply for this job you should have skill and/or experience that align to the following areas:

• A focus on service and engagement with users and stakeholders.
• Incident management: logging, assessing, troubleshooting and fixing issues, and maintaining ownership until resolution.
• Analytical: problem-solving is needed to investigate systems, processes, and service issues, providing immediate and preventative solutions.
• Process optimisation: Identify inefficiencies and support development improvements.
• IT asset and service management: maintain secure configurations, verifying asset locations, and keeping accurate records.

It is desirable that you have the below experience but this is not required to apply:

• experience of Service Now and ITIL Foundation.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Communicating and Influencing
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £30,700, Crown Prosecution Service contributes £8,893 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

• You can do impactful, purposeful work that’s making a difference to your local communities.
• You are able to learn and grow, with access to the right opportunities and resources.
• We care about your wellbeing.
• We want you to feel valued, trusted and included.

We also offer the following range of benefits:

• Civil Service contributory pension of up to 28.9%
• 25 days’ leave, increasing to 30 days after 5 years
• £350 each year to spend on personal development
• lawyer training programme for all new prosecutors
• an extra privilege day to mark the King's birthday
• competitive maternity, paternity and parental leave
• flexible working including flexitime, and a family friendly approach to work
• Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact [email removed]

The Crown Prosecution Service has fixed rates for its Executive Officer grade – a developing rate (the starting salary) and a spot rate (the maximum salary). Applicants typically join us on the developing rate and, after completing a 15-month development period, move to the spot rate if your line manager confirms you’re performing the role to a satisfactory standard.

If you’re joining the Crown Prosecution Service on a lateral transfer from another government department, you should contact us about the impact on your salary and the implications of any time you’ve already spent at that grade before applying or accepting an employment offer. Your salary may be adjusted if your location changes when you join us. This adjustment also takes into account any existing allowances that may have previously been consolidated into your basic pay – there’s no guarantee that you can retain these when you transfer.

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40%