Helpdesk Support Officer - Fixed Term for 12 months

About us

Our case management system is called Mosaic and it covers Adults and Children’s Social Care Services, if you are successful, we will make sure you are supported to develop all the system knowledge needed to support our wider approach to system training, support and development. 

Working as part of the Social Care Records Management, Support & Development Team, this is an excellent opportunity for someone interested in joining a group that is committed to providing a quality service.  You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives that often helps to keep vulnerable children and adults safe and independent.

The role

An exciting 12-month fixed term opportunity has arisen for an enthusiastic and experienced individual to provide ongoing helpdesk support to the users of our Social Care Systems. 

The role will also require assisting with system developments to ensure all Social Care recording systems are fully reflective of any statutory and local recording requirements.

What's needed?

Ideally you should have knowledge of working within a Social Care environment with the ability to see the wider vision in relation Social Care Recording practices and General Data Protection Regulations.  You should demonstrate excellent presentation, interpersonal, communication and organisational skills.  You should have an excellent knowledge of Microsoft Office applications.

Please see the job description for more detail on the role and the person specification to see if your skills and experience match what the role requires.

Working as part of the Social Care Records Management, Support & Development Team, this is an excellent opportunity for someone interested in joining a group, committed to providing a quality service in a business change environment.

• Excellent IT skills with experience in a range of software
• Experience of data-inputting
• Experience of call-handling
• Excellent team-working skills
• Ability to multi-task and prioritise and organise workload despite interruptions
• Excellent communication skills with a confidence to communicate with colleagues and partners at all level
• Ability to work on own initiative and as part of a team
• Good decision-making skills
• Flexible and able to work under pressure

Benefits

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme
• Flexible working

Key Dates & Further Information

If you have what it takes then we want to hear from you!

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

If you are applying for the job internally, please ensure that you apply via the Careers Page on SAP, however if you are applying for an additional job you would need to apply externally.

If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

Warrington Borough Council is a Disability Confident employer

Attachments

• Job specification.pdf
• Person specification.pdf