Main Guard Room Reception

Job summary

Reception duties for all visitors to RAF Odiham. This includes the operation of the Site Access Management System (SAMS) known as SYSIS within the Front of House (FoH) Reception, providing a professional and courteous service to all as the first point of contact at RAF Odiham.

Provide administrative and operational support to ensure effective delivery of departmental objectives.

Support Senior managers in policy, operations and service delivery.

Coordinate with internal sections and external stakeholders.

Contribute to efficiency and improvement initiatives.

This position is advertised at 37 hours per week.

Job description

The post holder is responsible for delivering a professional and efficient Front of House service at RAF Odiham, acting as the first point of contact for visitors, contractors, service personnel and members of the public. This includes verifying visitor credentials, issuing temporary access passes, ensuring compliance with station security procedures and RAF Odiham policies, and reporting any discrepancies or security concerns to the appropriate authority.

The role includes responsibility for the administration and control of station key management processes. This involves verifying the identity of individuals requesting keys, issuing keys in accordance with authorised procedures, maintaining and updating the Key Authorisation List, ensuring full administrative compliance, and reporting any anomalies or irregularities to the on-duty Guard Commander or Supervisor. In support of the Station Security Officer (SSyO), the post holder is also responsible for ensuring that all station keys held within the Front of House are current, accurately recorded, and periodically confirmed by the relevant sections.

The post holder is required to monitor the condition of the Front of House and Main Guardroom environments, identifying and reporting Works Services requirements as they arise. This includes maintaining oversight of reported issues, ensuring timely follow-up action, and escalating unresolved matters to the on-duty Guard Commander or Supervisor where necessary.

The role is responsible for maintaining an accurate and up-to-date Building Custodian (BC) list within the Front of House area. This requires requesting updated information from Works Services Flight (WSF) every three months, displaying the current list appropriately, and notifying the on-duty Guard Commander or Supervisor if updates are not received within five working days of the request.

The post holder administers the issue of permanent station passes for non-service personnel, vehicles, and Social and Family members. Responsibilities include conducting the appropriate security clearance checks and vetting enquiries before passes are issued and liaising with applicants via email or telephone to notify them when passes are ready for collection.

In addition, the role includes responsibility for the procurement and management of stationery and consumables required to support the SYSIS computer system and Front of House/Main Guardroom operations, ensuring adequate stock levels are maintained through timely ordering.

Acting on behalf of the Station Security Officer, the post holder also manages Baseline Personnel Security Standard (BPSS) applications for personnel requiring permanent access to RAF Odiham, ensuring applications are processed accurately and in accordance with security and access control requirements.

The role demands a high level of attention to detail, discretion, customer service, and adherence to security procedures while supporting the safe and effective operation of RAF Odiham's access control and administrative functions.

Person specification

Evidence of administrative experience in a busy office, reception, security, or customer-facing environment.Experience of providing high-quality customer service to a diverse range of customers and stakeholders.Understanding of the importance of security, access control, and identity verification processes.Experience of managing multiple tasks and priorities in a fast-paced environment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Seeing the Big Picture
• Managing a Quality Service

Benefits

Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

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Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal c