B3 Response Officer

Job title: Response Officer
Salary: B3 £27,274 - £29,071 (pro rata) + shift allowance & weekend enhancements
Hours: 35.25 hours
Contract: Permanent
Location: Leedswatch

As a team member you will thrive on ensuring a responsive, professional service is provided to customers and partners to support crime reduction, in line with the Safer Leeds Plan. The role requires working flexibly across the service to respond to a range of different security needs across Leeds by carrying out routine patrol and security checks on various premises throughout the area, responding to a range of Alarm activations and planned / proactive patrols. This will also require working as part of a team of Response Officers to establish whether any reports of Noise Nuisance constitute a nuisance as per Section 79 (1) of Environmental Protection Act 1990 or under the Anti-Social Behaviour, Crime & Policing Act 2014.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About You
As a Response Officer you will:

• To undertake patrols and report all insecurities and take appropriate action to re-secure, including seeking the assistance of partners and emergency services where necessary,
• To attend any Alarms / Activations and Assistance calls assigned to you. including seeking the assistance of partners and emergency services where necessary,
• Work with the Police and other agencies to provide an appropriate response to incidents and engage in action days and other initiatives.
• Respond to and witness noise complaints and address these by asking perpetrators to take steps to stop/reduce noise levels
• Undertake paperwork to record what you have witnessed and attend court as required

What you will bring to the role

• Ability to Drive and hold a full driving license
• Ability to keep accurate records and to understand regulations, policy, and legislation
• Willingness to attend court and give evidence, as required
• Ability to work on own initiative, accept responsibility and make decisions within agreed criteria.
• Ability to deal with conflicting or difficult situations should they arise
• You will have excellent communication skills and be a team player.
• You will be motivated and a critical thinker with the ability to understand the needs of your customers.

A Full Drivers Licence is essential for this role.

this post is subject to a higher level Police Vetting check. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Experience in this field or previous SIA Security training would be advantageous but not essential.

About the Role

As a Response Officer you will, occasionally, work in pairs to establish whether any reports of Noise Nuisance constitute a nuisance as per Section 79 (1) of Environmental Protection Act 1990 or under the Anti-Social Behaviour, Crime & Policing Act 2014. You will ensure a responsive, professional service is always provided to customers and partners to support crime reduction, in line with the Safer Leeds Plan.

The role is integral to our Leedswatch Services and contributes to working towards the vision: “Striving to create a positive and inclusive working environment in which staff are satisfied, engaged, and committed to giving their best in supporting the Safer Leeds ambition to ensure people are safe and feel safe in Leeds.”

What we offer you
We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Special conditions this post is subject to a higher level Police Vetting check. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Job purpose

To ensure a responsive, professional service is always provided to customers and partners to support crime reduction, in line with the Safer Leeds Plan. This will require working as part of a team of Response Officers to establish whether any reports of Noise Nuisance constitute a nuisance as per Section 79 (1) of Environmental Protection Act 1990 or under the Anti-Social Behaviour, Crime & Policing Act 2014.

The role requires working flexibly across the service to respond to a range of different services across Leeds by carrying out routine patrol and security checks on various premises throughout the area, responding to a range of Alarm activations and planned / proactive patrols.

The post holder is expected to carry out duties in accordance with operational procedures, codes of practice and relevant legislation to ensure the security, integrity, accuracy, and confidentiality of information. The role will also be responsible for producing and maintaining detailed records and evidential material in a clear and accurate format as well as to Contribute to crime reduction through partnership engagement and action days with West Yorkshire Police

Responsibilities

• To use own initiative where appropriate.
• To comply with all operational procedures and working guidelines.
• To work flexibly to meet the needs of the service, and the ongoing development of the service.
• To contribute to the development and promotion of Leedswatch.
• To work individually and as part of a team to ensure your key performance indicators, objectives and targets are met.
• Work with the Police and other agencies to provide an appropriate response to incidents and engage in action days and other initiatives.
• Using a range of communication to tools e.g. Radios, telephone, body cameras, mobile CCTV equipment. including basic IT equipment (including MIFI,Laptops and MS Ofiice).
• Ring customers back to determine if noise is still ongoing and carry out visits in response to calls where noise is ongoing to witness and document any nuisance, witnessing the nuisance from within the complainant’s property if appropriate and agreed with the complainant.
• Where noise is witnessed and determined to be unreasonable, where there are no known risks