Senior Infrastructure Engineer & Cloud Team Lead

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

As a Senior Infrastructure Engineer, you will team lead one of our Infrastructure engineering delivery teams, this will entail the day to day management of the platform. The platform is currently in a transitional state as the capability is developed therefore the post holder will be heavily involved in the ongoing project work to enable and support change delivery activities and managing the production cloud environments in a secure & constant evolution of tech debt.

Job description

• The candidate will manage, coordinate and prioritise tasks to resolve technical incidents as quickly as possible.
• Suggest better ways of practice and provision environments.
• Work through Projects to implement new cloud infrastructure.
• Maintain and keep environments up to date with security & technical debt in mind.
• Work closely with architects, engineers and service managers to fix technical problems and identify and escalate repeat issues as necessary.
• Seek opportunities to improve service and reduce cost.
• Coach and mentor junior team members and assist in the provision of first class services and consistent levels of capability as required by the organisation.

Person specification

Essential Criteria

• The post-holder will be able to demonstrate extensive experience within an enterprise infrastructure environment.
• Working in a technical delivery role within a complex project delivery -or equivalent- in an IT infrastructure environment.
• Building and supporting infrastructure solutions within a cloud services environment.
• Managing cloud environments.
• Windows server knowledge and experience to Administration level for current Windows Server versions- as well as experience of older versions of windows server such as 2008-2012-2016.
• Experience in deployment and use of core infrastructure services and their interdependencies e.g. AD- group policy- networking- monitoring- backups.
• Translation of strategy and architecture into deliverable operational technical solutions.
• Establishing effective system monitoring solutions,
• Transition and transformation of services from legacy datacentres to Vmware platforms.
• Experience of delivery- management and process underpinning virtual server platforms -Microsoft Server and database technology-- including technical and business readiness for service introduction- and the wider management- security and monitoring capabilities required to deliver an excellent service.
• Operating in a multi-vendor and-or tower based delivery environment- co-ordinating multiple technical streams to enable delivery.
• Assuming ownership of issues and managing their satisfactory resolution.
• Taking ownership of creation and delivery of the technical aspects of a project

Desirable Criteria

• Recent experience within a server infrastructure environment.
• Administrative understanding of Azure & AWS cloud environments.
• Managing a team

Working Pattern

Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We cannot guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical questions at interview.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary act