Income Billing Team Leader

Income Billing Team Leader

Band E £39,481 - £45,529 pro rata

30 hours per week – (Flexible but preferably worked across 5 days)

Council House, Solihull / Hybrid Working

Lead a high-performing team that makes a difference to local communities

Are you an experienced Revenues professional looking for your next leadership challenge?

At Solihull Council, we're looking for an ambitious and customer-focused Income Billing Team Leader to join our Income and Awards Service. This is an exciting opportunity to lead a dedicated team responsible for delivering accurate and efficient billing and collection services across Council Tax, Business Rates, Business Improvement District (BID), Sundry Income and Overpaid Housing Benefit.

You'll play a pivotal role in shaping service delivery, developing staff, driving performance and ensuring our residents and businesses receive an excellent service.

About the role

As Income Billing Team Leader, you will:

• Lead, motivate, support and develop staff through coaching, mentoring and effective performance management.
• Manage workloads and resources to ensure work is completed accurately and within statutory timescales.
• Provide technical expertise and guidance on complex Council Tax, Business Rates and income-related matters.
• Lead on the implementation of legislative changes, new reliefs, discounts and system developments.
• Handle complex customer enquiries, complaints and member correspondence.
• Represent the Council at Valuation Tribunal hearings when required.
• Drive service improvements, modernisation and the use of technology to enhance the customer experience.

About you

We're looking for someone who can bring:

• Significant experience working within a Local Authority Revenues service.
• Previous supervisory or team leadership experience.
• Strong knowledge of Council Tax, Business Rates, Sundry Income and/or Overpaid Housing Benefit legislation, with expert knowledge in at least one area.
• Experience of managing performance, developing staff and leading through change.
• Excellent problem-solving, organisational and communication skills.
• Experience dealing with complex customer enquiries and complaints.
• The ability to build positive relationships with colleagues, customers and external partners.

Why join Solihull Council?

At Solihull, we are committed to creating a supportive and flexible working environment where our people can thrive. In return, we offer:

✅ Hybrid and flexible working arrangements
✅ Generous annual leave entitlement, with the option to purchase additional leave
✅ Flexitime scheme offering up to 24 additional days leave per year
✅ Local Government Pension Scheme
✅ Employee Assistance Programme providing free, confidential support 24/7
✅ Family-friendly and carer-friendly policies
✅ Access to staff discounts and employee benefits
✅ Ongoing learning and development opportunities

If you're an experienced Revenues professional who enjoys leading people, improving services and making a positive impact for residents and businesses, we'd love to hear from you.

For an informal discussion about the role, please contact Chris Whitehouse, Income Team Manager, on [phone removed].

Interview date: 10th November 2026

This post is subject to a Basic DBS Check.