Receptionist

Receptionist (Probation Service)
Location: Grimsby DN1-1XD Monday-Friday 9am-5pm Pay Rate:£12.71ph

If you're the sort of person who brings calm confidence to the front line-welcoming visitors, handling enquiries, and keeping day-to-day systems running smoothly-this could be a great fit. Our Client is hiring for a Receptionist in Grimsby, offering an office-based administrative role with meaningful responsibility, strong team support, and training to cover periods of absence.

What you'll be doing:
* Acting as the first point of contact for visitors, telephone callers and email enquiries-greeting people professionally face to face and on reception
* Logging arrivals and departures, ensuring the right staff are notified, and issuing visitor passes and security fobs as required
* Managing reception enquiries by providing basic information and directing more technical questions to the appropriate manager
* Using observation and situational awareness to help diffuse potentially difficult situations, recognising when additional support is needed
* Staying alert to potential safeguarding/risk concerns and taking appropriate action (including updating relevant systems)
* Handling building logistics such as mail, ordering PPE and stationery, supporting meeting rooms, and managing bookings (including hot desk and car parking)
* Supporting key administrative functions for operational teams, including filing, producing correspondence, scanning/archiving sensitive information, and updating records
* Supporting day-to-day building safety and security, including acting as key holder and assisting with fire and evacuation measures (training provided)
* Logging building faults and incidents, escalating through the right channels, and making urgency decisions within guidelines

What you'll bring:
* Proven proficiency with ICT skills, particularly across the Microsoft Office applications
* Excellent verbal and written communication skills
* Strong organisation and attention to detail-especially when handling sensitive and confidential information
* A respectful, inclusive mindset that promotes diversity and anti-discriminatory practice
* Ability to remain composed and tactful under pressure, with good situational awareness
* Willingness to support other teams/functions and provide cover during periods of absence (training provided)

Additional information:
* Core hours include regular unsocial hours (evenings and/or weekends) as determined by business need
* All candidates are subject to security and identity checks prior to taking up post
* External candidates are subject to 6 months' probation
Ready to put your communication, organisation and calm judgement to great use? Apply now to be considered for this role in Grimsby.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.