Warehouse Supervisor

AUTHORITY LEVELS

None

OVERALL RESPONSILITY

To effectively supervise all warehouse staff on a day to day basis and take control of the operation in the absence of the warehouse manager

SPECIFIC RESPONSIBILITIES:

• To work in conjunction with the warehouse manager ensuring that all day to day tasks of the warehouse are carried out in accordance with the standard operating procedures ( SOP)
• Issue staff workloads and ensure that all duties are carried out by staffing accordance with SOP
• To ensure that all documentation is completed and done in a timely manner by all staff.
• To make sure that the warehouses KPI are meet on a daily / weekly basis.
• To order and induct all additional warehouse staff as required.
• Ensure that all warehouse operations are compliant with health and safety policies.
• Ensure the maintenance of mechanical handling equipment (MHE) is up to date and all faults are reported using the correct documentation.
• Maintain appropriate supplies of warehouse sundries.
• To ensure that training requirement for all staff are kept up to date.
• Ensure that the security of the site is monitored and complied with as set out in company security policy.
• Ensure that the general appearance of the warehouse and external areas are kept in good order.
• Ensure that staff’s performance and development issues are handled appropriately

KEY PERFORMANCE STANDARDS:

• Warehouse KPI are met
• Staff are adequately trained and perform to standards
• All incidents are reported immediately
• Breaches of SOP and health and safety are minimal
• Warehouse errors are reduced and kept to a minimal
• Efficient practices are adopted in the warehouse by all staff

BEHAVIOURIAL COMPENTENCIES

OTHER JOB REQUIREMENTS

Company/Industry Knowledge & Familiarisation ? Understanding of Uniserve, its policies and benefits Essential
? Basic proficiency in job responsibilities Essential
? Understanding Customs Essential
? Understanding Airfreight Essential
? Understanding Warehousing Essential
? Understanding Seafreight Essential
? Understanding Sales Essential
? Understanding Roadfreight Essential
? Understanding the Supply Chain Essential
Sales ? Sales Skills
? Sales Negotiation Skills
? Telephone Sales Skills
Business Skills ? Basic Understanding of Accounting Essential
? Effective Grammar & Proofreading Skills Essential
? Fundamental Business Writing Essential
? Report Writing Essential
? E-Mail Etiquette Skills Essential
? Complaint / Objection Handling Skills Essential
? Conflict Management Skills Essential
? Assertiveness Skills Essential
? Telephone Etiquette Skills Essential
? Contract preparation skills
? Effective Meetings Essential
? Effective Negotiation and Purchasing Skills
? Effective Presentation Skills Essential
? Cross-Cultural Project Management Skills
? Knowledge of World Geography Essential
? Project Management Skills
? Employee Selection Skills Essential
? Stress Management Skills Essential
? Time Management Skills Essential
? Fundamental Typing/Keyboarding Skills Essential
PC Desktop Applications ? MS Windows Fundamental
? MS Outlook Advanced
? MS Excel Fundamental
? MS Word Fundamental
? MS PowerPoint Fundamental
? MS Access
? MS Project Fundamental
Company Applications ? Multifreight
? One World Fundamental
? Multished
? Open Accounts
? Proteus Essential

Customer Service ? Basic Customer Service Skills Essential
? Intermediate Customer Service Skills
? Intermediate Internal Support Skills
Mgmt ? Management Skills Intermediate
? Sales Management Skills
Legal Compliance ? BIFA Regs
? Fire Training
? Recycling
? Dangerous Goods Procedures and Practices
? Driving Licence (type)
? First Aid in the Workplace
? Health & Safety Essential

Academic Experience ? Academic Level Post-Secondary University
? Experience with Academic Requirements 5-7 years
? Experience without Academic Requirements 7-10 years

Behavioural
Competancies ? Adaptability Advanced
? Business Awareness Intermediate
? Communication Advanced
? Customer Focus Intermediate
? Personal Drive and Energy Advanced
? Team Work Advanced
? Work Organization Intermediate
? Problem Solving and Analysis Advanced
? Employee Development Intermediate
? Leadership intermediate

WORKING CONDITIONS

• Must be flexible and be prepared to work extra hours or on shifts to complete assigned work loads.