Admin Officer (AO)

Admin Officer (AO)
Location: LU1 2LJ, United Kingdom

Additional information:
* 37 hours per week, office-based
* Pay rate: £12.86ph
Step into a customer-focused role that keeps services moving and helps people access justice with clarity, care and confidence. Hiring for a reputed client, this office-based position offers a real sense of purpose-supporting users, judicial office holders and partner agencies through day-to-day operational and administrative work.
What you'll be doing:
* Be the first point of contact, delivering exceptional customer service in-person, by telephone, digital channels and in writing
* Prepare for, facilitate and support the smooth running of hearings across HMCTS business areas
* Handle enquiries, resolve routine issues and signpost users to the right support using service scripts and knowledge information
* Maintain accurate records and undertake administrative tasks, ensuring secure information management and compliance with retention and data loss protocols
* Support listing and scheduling, including responsiveness to urgent requests and adherence to listing policies
* Manage jury service tasks such as selection, deferral, reassignment and attendance tracking, plus processing related fees/expenses
* Help with enforcement support, including basic financial/statistical reporting and supporting financial assessments
* Log and escalate building/facilities and IT issues, and support health and safety activity under team leader guidance
What you'll bring:
* The ability to work flexibly in a team, handling delegated tasks to meet operational priorities
* Digital confidence, including proficiency with Microsoft Office and other databases
* Clear communication skills to explain processes in potentially difficult or complex situations
* Proactive problem-solving-resolving what you can and escalating appropriately when needed
* Resilience and professionalism, including impartiality when dealing with distressing information or challenging interactions
* Confidence working under established procedures, making routine decisions promptly and appropriately

If you're organised, empathetic and ready to make a meaningful difference to day-to-day justice services, we'd love to hear from you. Apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.