Correspondence Manager

Job summary

The SIA is an executive non-departmental public body sponsored by the Home Office, set up in 2004 to regulate certain activities in the private security industry. Currently, we employ nearly 400 members of staff. We are operationally independent of government.

We are now preparing to take on new responsibilities as the regulator of Martyn’s Law - named after Martyn Hett, one of the 22 people who tragically died on 22 May 2017 in the terrorist attack on Manchester Arena. Martyn’s Law, introduced by the Terrorism (Protection of Premises) Act 2025, is intended to improve protective security and preparedness at premises and events across the UK.

The new Act will require premises in scope to be prepared to keep people safe in the event of an attack. Certain larger premises and events will also need to take steps to reduce their vulnerability to acts of terrorism.

Martyn’s Law is primarily a civil, regulatory regime. We will regulate supportively and proportionately but robustly. The SIA will have new guidance, investigatory and inspection functions and a range of new powers and sanctions. Our new Martyn’s Law functions will sit alongside and complement our existing responsibility for regulating the private security industry.

Job description

We’re looking for a Correspondence Manager to join our Policy, Strategy and Correspondence team. This highly rewarding and exciting role will suit an experienced team manager who is passionate about delivering excellent customer service within an organisation dedicated to protecting the public.

This exciting and wide-reaching role covers multiple workstreams including complaints, subject access requests, freedom of information requests, and contact from members of parliament. You will take ownership of complex escalations and use your judgement to make decisions and issue recommendations. Your work will help drive improvements in all areas of the organisation and help maintain compliance with legislation.

You’ll bring your experience of delivering excellent customer outcomes while managing competing priorities. The ability to communicate complex topics clearly in plain English is essential as is the ability to work independently and manage a small team.

You will join a small, friendly and professional team with a remit that stretches across all areas of the organisation. We offer hybrid working between home and our modern office in Canary Wharf or our forthcoming Manchester office.

Person specification

Essential

• Experience of providing a high standard of customer service in a correspondence environment.

• Experience handling data subject rights requests.

• Experience managing a team, including allocating work, prioritising effectively and delivering through colleagues.

• An ability to manage competing priorities and workstreams, whilst achieving outcomes to agreed deadlines.

• An ability to quickly build networks and relationships across an organisation, especially with senior colleagues.

• High standard of written and verbal communication, including the ability to assimilate evidence, analyse objectively and make sound judgements.

• Strong IT skills including ability to use MS office products such as Word and Excel, and ability to quickly learn to use bespoke software.

Desirable

• Experience of working with MPs or other elected officials.

• Experience or understanding of the private security industry and relevant legislation, including the Private Security Industry Act and the Terrorism (Protection of Premises) Act.

• Experience of handling Freedom of Information Requests and knowledge of the Freedom of Information Act.

• Professional qualifications relating to any of the relevant workstreams, or a willingness to work towards such qualifications.

Benefits

Alongside your salary of £38,401, Security Industry Authority contributes £11,124 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• A welcoming and innovative work environment.

• Continued support and development opportunities.

• Access to training for attainment of recognised qualifications.

• Flexible working arrangements.

• Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.

• A variety of discounts including Gymflex.

• Civil Service Pension Scheme – employee contribution between 4.60% and 7.35% and employer contribution between 26.60% and 30.30%.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

The SIA does not use Success Profiles - please disregard any information below in relation to this.

As part of the application process, you will be asked to complete a CV and 500-word personal statement. Further details around guidance for this is listed on the application form. If you fail to submit all aspects of the application before the deadline of 23:55 on 16th October 2026, your application will be withdrawn.

Please use your personal statement (in no more than 500 words) to outline why you believe you would be an ideal candidate for this role. Please highlight your relevant skills, experience and achievements that align with the essential job requirements.

To help us assess your suitability for the role, please complete the CV incorporated into the application form by providing as much information as possible about your previous work experience and achievements.

Should we receive a large number of applications, they will be sifted on personal statement only.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Interview details will be provided to successful candidates prior to their interview taking place.

Sift and Interview Process:

Sift will take place from 17th October.

Interviews will be held during week commencing 26th October.

Interviews will be held in person at our London office and in Manchester - location TBC. You may be required to complete a task at interview.

Further Information

A reserve list of successful candidates will be kept for a maximum of 12 months. Should another role become available within that period you may be offered this position.

New entrants are expected to join on the minimum of the pay band.

Visa sponsorship

We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.

If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity