SOPS Administrator

Job summary

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Job description

The success of a government project can depend on secure, timely shipments and our Logistics team always deliver the goods. From dedicated drivers to King's Messengers, they've delivered to over 250 destinations worldwide, moving over a million kilograms of freight annually across land, air, and sea. Now, you've got the opportunity to join them.

Delivering globally.

Dispatching each shipment with care.

Seeing your impact go further.

It all matters.

Manage the details that keep logistics running smoothly

Being the SOPs Administrator means you’ll be the one keeping the standards behind Global Logistics relevant, up to date, repeatable & scalable at an important time of transformation. Supporting the development and maintenance of SOPs, your job will be to ensure the documents are written/mapped, formatted, version-controlled, approved and published correctly and within a document control log. Coordinating review cycles with operational teams and subject matter experts will also be under your purview, as you work to keep track of changes, actions and approvals to make sure everyone is working with the right information. Everything you do will help create safer ways of working and document the best-in-class standards.

And that’s not all you’ll do. From maintaining document registers and audit trails to responding to queries and helping communicate updated procedures, you’ll make information easy for people to find and use. You’ll also work under the Standards & Procedures Manager, as you keep documentation aligned with Health & Safety, Business Improvement, compliance and governance requirements.

Bring structure to critical operations

You’re someone who naturally has the ability to quickly identify & document clear best-in-class processes, spot the small details and take pride in getting things right – whether that’s keeping records accurate, tracking document versions and approvals or making documentation/mapping remain consistent. Having previously worked in a detailed administrative or documentation role in an operational, process-led or compliance-focused environment, you are very comfortable, if not quite proficient, in the standard office systems, a specialist in MS Visio and document management tools. You’re naturally organised and reliable, which also makes you comfortable managing routine tasks with senior stakeholders and juggling multiple deadlines.

An excellent communicator, you’re someone who enjoys working with people. You’re able to handle queries professionally, whether you’re speaking to operations teams or subject matter experts. Experience with SOPs, policies, document control or quality systems would come in handy, as would some exposure to logistics, warehouse or service delivery environments. A thorough understanding of Health & Safety will be a welcome bonus.

Discover the support you need to grow your career further

Working with us you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, good holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

• Experience providing administrative or documentation support within an operational, quality or compliance-focused environment.
• Strong attention to detail and accuracy, with the ability to manage controlled documents and records.
• Good organisational skills, with the ability to track actions, versions and approvals across multiple documents.
• Effective written communication skills, with the ability to format and maintain clear, consistent documentation.
• Ability to work collaboratively with a range of stakeholders and respond to queries professionally.
• Competence in using standard office systems and document management tools.
• Ability to manage routine tasks reliably while meeting deadlines and governance requirements.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Seeing the Big Picture
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Experience providing administrative or documentation support within an operational, quality or compliance-focused environment
• Strong attention to detail and accuracy, with the ability to manage controlled documents and records.
• Good organisational skills, with the ability to track actions, versions and approvals across multiple documents
• Competence in using standard office systems and document management tools
• Ability to manage routine tasks reliably while meeting deadlines and governance requirement

We only ask for evidence of these technical skills on your application form:

• Experience providing administrative or documentation support within an operational, quality or compliance-focused environment
• Strong attention to detail and accuracy, with the ability to manage controlled documents and records.
• Good organisational skills, with the ability to track actions, versions and approvals across multiple documents

Benefits

Alongside your salary of £30,015, FCDO Services contributes £8,695 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pensio