Associate Management Advisor

Job Title: Associate Management Advisor
Location: Altrincham Office
Company: ManpowerGroup
Job Type: Full-Time 37.5 hours per week Monday - Friday 9am-5.30pm
Job Summary: We are seeking a dedicated and detail-oriented Associate Management Advisor to join our team. The successful candidate will ensure that ManpowerGroup associates are paid correctly and on time, deliver exceptional customer service, and address any pay-related queries efficiently. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with other departments. Associate Management is there to provide a 'best in class service' to Associates and clients, ensuring that their experience is productive, efficient and promotes ManpowerGroup as the partner of choice.
Key Responsibilities:

• Ensure ManpowerGroup Associates are paid correctly and on time.
• Deliver exceptional customer service to Associates.
• Address and resolve pay-related queries, including pension, holiday, maternity, paternity, and overtime.
• Handle queries quickly and efficiently according to established processes.
• Go above and beyond to meet Associates' needs.
• Liaise with other departments such as payroll and the field to gather information to resolve issues
• Maintain excellent attention to detail in all tasks.
• Communicate effectively with Associates and other stakeholders.
• Understand clients' specific pay and holiday nuances to ensure compliance.
• Manage the termination of PAYEE records and release P45 forms.
• Set up Associates correctly to prevent pay and billing issues.
• Work collaboratively as part of a team.
• Administration of systems to ensure accurate job orders, extension, amendments, terminations and finishers
• Primary point of contact for the Associate for all pay and holiday queries throughout their engagement
• Communicating the process the Associate must follow whist on assignment (especially payment process)
• Purchase order management
• Extension Management
• Act as a liaison between Associates and other internal departments
• To own and manage Associate queries through to resolution

Skills, Knowledge & Attributes

• Excellent attention to detail.
• Strong communication skills, both written and verbal.
• Ability to understand and adhere to clients' specific pay and holiday requirements.
• Experience in payroll or a related field is preferred.
• Ability to work efficiently and handle multiple queries simultaneously.
• Strong problem-solving skills and a proactive approach.
• Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with Associates
• Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
• Excellent telephone skills
• Resilient and ability to remain calm and professional under difficult circumstances
• Ability to project professionalism and confidence at all levels over the phone and face to face
• Excellent time management skills with an ability to meet tight deadlines
• Flexible attitude and approach
• Practical level of Word, Excel and PowerPoint
• Ability to use Outlook and the internet
• Displays enthusiasm and motivation to succeed

Capabilities

• Engaging and authentic - easily and effectively engages people, drawing them into our network, uses strong communication skills to build and maintain trusting relationships.
• Brilliant feedback - making every piece of feedback timely, caring and insightful.
• Great connector - being able to see and create connections and possibilities for Associates, clients, and ourselves.
• Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives

Mindsets

• Be Associate first. We want great talent to choose us. Our promise to Associates is clear - we help accelerate their personal success. What is important to our Associates is important to us, because their success leads to our success.
• Be real. We are straight and upfront with Associates because we respect them and want to create strong trusting relationships.
• Be an expert. We continually deepen our knowledge of trends, markets, industries and people. We give our Associates access to our knowledge, insights and networks. In turn they build our networks and knowledge.
• Be accountable. We always deliver on our commitments.

Are you at your best when you're helping people, keeping services running smoothly, and turning complex queries into clear next steps. this maybe the role for you. Please apply today

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.