Customer Care Advisor

Customer Care Advisor 
Outskirts of Redhill | Permanent | £31,000pa | 8am-5pm 


We’re working with an established business on the outskirts of Redhill, who are looking for a Customer Care Advisor to join their team.


This is a great opportunity for an experienced customer service professional who enjoys solving problems, handling complaints & making sure customers receive a genuinely positive experience. 


The Role 

• Handling customer enquiries via phone & email 
  
  
• Managing & resolving customer complaints
  
  
• Investigating issues & finding effective solutions
  
  
• Providing accurate information on products, services & pricing
  
  
• Processing orders, quotes, returns, refunds & delivery queries 
  
  
• Meeting response times, service levels & customer satisfaction targets
  
  
• Identifying customer feedback & helping improve processes
  
  
• Recognising relevant opportunities to support additional customer needs 

About You

We’re looking for someone with previous experience in customer service or customer care, ideally within a busy phone-based or multi-channel environment. 

• Confident handling customer complaints & challenging situations 
  
  
• Calm, professional & empathetic under pressure
  
  
• A strong communicator with excellent listening skills 
  
  
• A confident problem solver who takes ownership

The Package

• Monday to Friday, 8am-5pm 
  
  
• Offering a starting salary of up to £31,000pa DOE
  
  
• 25 days holiday + BH
  
  
• Free onsite parking 
  
  
• Great benefits included 
  
  

If you’re looking to make a real different to the customer experience, get in touch today to find out more!