Digital Business Analyst

As a Digital Business Analyst at the WMCA, you’ll play a key role in helping us turn business needs into practical, effective technology and digital solutions. You’ll be the person who can speak both the language of the business and technology – listening to colleagues, understanding their challenges and translating their needs into solutions that make a genuine difference.

Working with stakeholders at all levels across the organisation, you’ll get under the skin of how things work today, identifying pain points, inefficiencies and opportunities to do things differently. You’ll map processes, gather and translate requirements, and work collaboratively with colleagues to design simpler, smarter and more joined-up ways of working.

You’ll be part of our brand-new Product team, working closely with Solution Architects, Developers and colleagues across Technology & Insight, as well as teams across the WMCA. You’ll contribute to exciting programmes and projects, including Bus Franchising and our website transformation, giving you the opportunity to work on initiatives that have a real impact on our organisation and the communities we serve.

We’re looking for a people-focused, collaborative and delivery-oriented Business Analyst who is confident engaging with a wide range of stakeholders and can hit the ground running.

Please note that this is a 24-month fixed term contract.

What you will be doing

• Evaluate internal functions, business development strategies, and IT processes to recommend business and process improvements.
• Identify potential areas of automation.
• Work with project stakeholders to understand and investigate feedback relating to identified services, functions, or products throughout evaluation, design, and implementation.
• Translate business requirements into functional specifications.
• Take responsibility for overseeing and enhancing change evaluation processes.
• Oversee supplier delivery against business requirements.
• Ensure organisational requirements are understood and delivered by suppliers.
• Maintain clear documentation and ensure requirements are traceable throughout the delivery lifecycle.
• Translate complex business needs into clear requirements, user stories and actionable outcomes.
• Map as-is and to-be processes, identifying opportunities for improvement and greater efficiency.
• Gather, analyse and document business requirements through stakeholder engagement and facilitated workshops.
• Work across the organisation to understand current processes, systems, services and ways of working.

What’s essential

• At least 2 years’ experience of working as a Business Analyst or sufficient time working on large-scale projects
• Experience of working within a team of Business Analysts on a range of varying sized projects
• Experience in the full Business Analysis lifecycle including Pre-Project, Scoping, Estimating, Mapping, Stakeholder Analysis, Requirements Gathering, Solution Analysis, Product Analysis, User Acceptance Testing and Release Management
• Experience supporting execution from the As-Is position to the To-Be status, identifying the approach and methodologies within a clearly defined business case
• Experience in using Business Analysis and Process Mapping tools
• Proven track record of building rapport and excellent relationships with a range of stakeholders
• Demonstrable experience identifying, evaluating, weighting and mitigating issues and risks
• Excellent technical, analytical and project management skills
• Strong communication and interpersonal skills
• Business Analysis certification or proven experience working at this level

Location:

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

How to apply.

Applying for a role with WMCA is straightforward. Follow these steps to get started.

Please note, we reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email removed]).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused