Compliance Officer

London, UK Armstrong Knight Ready to bring your compliance expertise to an expanding specialist lending business where you can make a tangible impact? Armstrong Knight is recruiting a Compliance Officer for a growing financial services business operating within the secured lending market. Working closely with the Head of Compliance, you will take on a varied role spanning compliance monitoring, regulatory guidance, complaints and risk management. You will help strengthen controls, support colleagues and ensure fair outcomes for customers. This opportunity would suit a financial services compliance professional who enjoys investigating issues, providing practical advice and working collaboratively across a business. Experience in mortgages or secured lending would be particularly valuable. The role Your responsibilities will include: * Investigating customer complaints and preparing clear, comprehensive responses. * Liaising with the Financial Ombudsman Service on referred complaints. * Providing regulatory advice and guidance to frontline colleagues. * Conducting thematic reviews, customer file audits and call reviews. * Supporting reviews of policies, procedures and internal controls. * Preparing compliance monitoring reports and maintaining conduct and compliance management information. * Helping identify and investigate potential fraud, money laundering and suspicious activity. * Supporting regulatory reporting, colleague training and incident and breach management. * Contributing to the development of the Risk Management Framework and maintenance of the Risk Register. What we are looking for * Compliance experience within financial services. * A sound understanding of the FCA regulatory framework. * Strong complaint-handling, investigative and problem-solving skills. * Excellent communication skills and the ability to build relationships at all levels. * Strong organisation, attention to detail and a proactive approach. * Confidence working independently and as part of a team. Mortgage or secured lending experience is preferred. Exposure to first or second-charge mortgages would be advantageous. What’s on offer * Salary of up to £50,000 per annum. * Hybrid working. * Annual discretionary bonus, subject to performance. * 25 days’ holiday, increasing with length of service. * Life assurance of four times salary. * Pension scheme. * Season ticket loan. * Option to join the Bupa private medical insurance scheme after successful completion of probation. * A varied position with direct exposure to the Head of Compliance