Admin Officer

Admin Officer
Location: London, E2-9RD Monday- Friday 9am-5pm Pay rate: £12.71ph

If you're someone who thrives on organisation, accuracy, and being the steady point of support in a busy environment, this could be the role for you. Our Client is hiring for an Admin Officer and is looking for an administrative professional to help keep essential processes moving-supporting people on probation and ensuring records, referrals and communications are handled efficiently, sensitively and on time.

What you'll be doing:
* Set up and maintain accurate information relating to people on probation and victims on approved databases
* Support the administration of referrals and coordination between offender management, victims, interventions, service providers and external agencies
* Prepare, maintain and collate case records, files and management information to required standards
* Receive and distribute communications by telephone, email and paper, ensuring messages are handled appropriately
* Provide cover for reception and telephone enquiries, contributing to an effective frontline service
* Act as a single point of contact within the unit for specialist areas as required
* Make practical arrangements for the implementation of sentence plans (appointments, directions and similar)
* Carry out enforcement administration tasks as required
* Issue petty cash/vouchers/warrants for travel costs when needed, keeping accurate records in line with local procedures
* Organise equipment, materials and facilities for case-related activities; report faulty items and arrange replacements/repairs
* Support meetings (including organising agenda and taking/distributing notes, minutes and action points)
* Ensure activities follow Health & Safety processes, including carrying out equipment tests where required
* Undertake safeguarding children duties in line with statutory responsibilities and agency policies
* Provide pro-social modelling by reinforcing positive behaviour and challenging anti-social attitudes

What you'll bring:
* A commitment to equality and inclusion, and an understanding of how it connects to your day-to-day work
* Confidence working with sensitive and confidential information, following required policies and procedures
* Strong communication skills (verbal and written), able to engage with a wide range of people, including those who may be in crisis or distressed
* Ability to work on your own initiative and adapt to changing priorities
* Competence with databases, plus good keyboard and IT skills
* Proficiency in MS Office Word and basic Excel skills
* A calm, fair and firm approach-knowing when and how to seek appropriate support

Additional information:
* The role may involve some out of hours work
* You'll be expected to be able to fulfil spoken aspects of the role confidently in English
* Security and identity checks are required prior to taking up post
Ready to bring your organisation skills, professionalism and people-first approach to a role with real purpose? Apply now via Brook Street and tell us why you're the right fit.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.