Client Relationship Manager

Location: Erdington, Birmingham
Contract Type: Permanent
Salary: £28,000–£30,000 per annum, dependent on experience

• Join a growing security company focused on delivering responsive, high-quality service

• Build lasting client relationships while coordinating operational security solutions

• Benefit from ongoing training and clear career progression opportunities

• Work Monday to Friday with a supportive, collaborative team

• Competitive salary with company pension and professional development support

Our client, a professional security solutions provider serving clients across the UK, is looking for a Client Relationship Manager to join their team in Birmingham. This is an excellent opportunity to develop your career in a growing business that values responsiveness, professionalism and customer service excellence.

Position Overview

As Client Relationship Manager, you’ll be the primary point of contact for an established portfolio of clients requiring security solutions. This role is central to maintaining strong, long-term client relationships and ensuring seamless service delivery. You’ll coordinate with operational teams to arrange personnel and resources, respond to urgent requests, and identify opportunities to grow existing accounts. Your work will directly impact client satisfaction and support the company’s continued expansion.

Responsibilities

• Manage a portfolio of existing clients requiring security solutions

• Act as the primary contact for client enquiries and service requirements

• Coordinate with operational teams to arrange personnel, resources and deployment schedules

• Build and maintain strong long-term client relationships

• Respond promptly and professionally to urgent or reactive security requests

• Ensure all client requirements are accurately recorded and communicated internally

• Conduct regular client reviews and service performance discussions

• Identify opportunities to expand relationships and introduce additional services

• Maintain accurate records within CRM and operational systems

• Prepare reports, quotations and service documentation

• Support senior management with client retention and business growth initiatives

• Handle customer concerns professionally with timely resolution

Requirements

• Hold a clean UK driving licence

• Previous experience in a customer relationship role, service delivery or operations coordination

• Excellent written and verbal communication skills

• Strong organisational and time-management abilities

• Ability to manage multiple priorities in a fast-paced environment

• Professional and confident telephone manner

• Competent user of Microsoft Office (Outlook, Excel, Word)

• Ability to work independently and collaboratively

• Strong attention to detail

• Experience within security, facilities management, recruitment, logistics or service-based industries (desirable)

• Knowledge of security operations or workforce deployment (desirable)

Company Overview

Our client is a professional security solutions provider dedicated to securing peace of mind for clients across the UK through responsive, reliable and high-quality service. The company operates with a clear focus on professionalism and customer service excellence, fostering a supportive and collaborative working environment. As an ambitious and growing business, they’re committed to developing their team and creating opportunities for career advancement as they expand their operations.

Benefits

• Competitive salary of £28,000–£30,000 per annum

• Company pension

• 35 working hours per week (Monday to Friday)

• Ongoing training and professional development

• Career progression opportunities as the business expands

Alongside a generous benefits package, you’ll work within a supportive, collaborative environment as part of an ambitious team focused on delivering high standards and building lasting client relationships.

How to Apply

Interested in learning more? Get in touch or apply today – we’d love to hear from you.