Client Services Executive, Investment Management 3/2

Are you a client-focused Administrator, with 1-2 years’ experience in client administration in financial services?

Are you highly organised and a strong communicator? You’ll be building relationships and supporting a dedicated portfolio of private clients – so you must enjoy delivering a seamless service.

Do you want to be valued? Use your initiative? Take ownership of the administration and organisation?

If the answer is yes; we’d love to hear from you. Particularly, if you are strong on processes and IT and enjoy being part of a successful, inclusive team.

What you’ll be doing day to day:

Client Onboarding

• Supporting clients and intermediaries throughout the full onboarding lifecycle
• Preparing and managing account opening documentation
• Assisting clients with documentation completion and advising on Source of Wealth and KYC requirements
• Monitoring account opening progress and providing regular updates to clients and client owners
• Liaising with external service providers, including third-party custodians, pension providers
• Coordinating the transfer of new assets into client accounts
• Completing simple tax forms as needed
• Ensuring all account opening packs are compliant and up to date

Client Administration & Servicing

• Processing a wide range of client requests – withdrawals, new account setups, ISA subscriptions, asset transfers and account closures
• Responding to ad-hoc client and adviser queries
• Producing client meeting reports using Excel and PowerPoint
• Managing the setup and distribution of quarterly valuation letters
• Initiating and following processes through to completion
• Requesting and processing documentary evidence for changes in client circumstances
• Maintaining accurate and compliant client records within the CRM
• Ensuring key documents are current and compliant, including ATRs, Fact Finds and DMAs

Client Executive Team Administration

• Managing diaries, inboxes, organising travel and events

The skills you need to bring:

• 1-2 years’ experience in financial services client administration
• Confidentiality and discretion when handling sensitive information
• Ability to prioritise competing deadlines
• Exceptional written and verbal communication skills
• Strong organisational skills and attention to detail
• Strong MS Office
• A proactive and solutions-focused approach
• Adaptability and flexibility in a fast-paced, client-driven environment