Admin Officer (AO)

Admin Officer (AO)
Location: Leicester, LE1 6HG (Office based)

Additional information:
* Full-time role: 37 hours per week, office based
* Pay rate: £13.25 per hour

If you're someone who takes pride in getting things right first time-organised, calm under pressure, and comfortable working with the public-this is a brilliant opportunity to support the smooth running of Courts and Tribunals in Leicester.
What you'll be doing:
* Prepare papers, files and documentation for court, tribunals, hearings and meetings
* Produce standard letters, correspondence, minutes, notes, reports and submissions in line with guidelines
* Create and update records on in-house systems and input data accurately
* Support day-to-day administration including photocopying, filing, post opening and dispatch
* Book and organise meeting rooms, agendas, joining instructions and handouts
* Clerking civil and family courts/tribunals/hearings by ensuring paperwork is up to date and materials are ready
* Assist court users by handling enquiries (face to face, written and telephone) and supporting listing/rota processes
* Schedule, serve documents and execute a range of warrants (including card payment use where required)
* Process casework using standard documentation and information, ensuring accuracy when interpreting details on a court file
* Check and verify documents, records, accounts and returns against procedures and quality standards
* Contribute to continuous improvement, problem-solving and small projects using lean principles
* Support team information board (TIB) meetings so they're relevant, timely and productive
What you'll bring:
* Strong administration skills with excellent customer service
* Ability to work to workload targets while maintaining accuracy
* Confidence using computer systems for records and data input
* A helpful, polite communication style with the public, judiciary and other stakeholders
* Willingness to be flexible across office needs (including occasional ad hoc work at other local offices)
* Initiative to improve processes within defined systems and guidelines

Ready to play a key part in delivering essential public services? Apply now to be considered for this Admin Officer opportunity in Leicester.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.