Resort and Lodge Services Manager

Are you a skilled hospitality professional ready to take the next step in your career?

An exceptional opportunity has arisen for a Resort and Lodge Services Manager to join our client on a permanent basis in stunning Aberdeenshire. Whether you are currently searching for roles such as Lodge Manager, Hotel Operations Manager, or Hospitality Manager, this dynamic position within the luxury hospitality industry offers a rewarding environment where you can truly excel and deliver outstanding guest experiences.

What you will get in your new role

• Salary of £40,000 per annum
• Discounts on golf and leisure facilities
• Company pension
• Company wide discounts
• Short term accommodation may be available
• Ongoing progression and development

Responsibilities in your new role as Resort and Lodge Services Manager

In this role, you will be responsible for the day-to-day overall management of accommodations and services, including lounge, dining, bar, hot tub, and treatment room facilities. Your responsibilities will include: 

• Oversee daily hotel set-up and presentation
• Lead Guest Services, Housekeeping and F&B teams
• Develop and maintain operating procedures
• Plan and deliver staff training
• Manage guest check-ins, payments and departures
• Maintain health, safety and emergency procedures
• Oversee suppliers, contractors, linen and amenities
• Manage housekeeping standards and public areas
• Support F&B operations, menus and stock
• Monitor departmental costs and commercial performance
• Coordinate VIP arrivals, treats and turndown services
• Maintain five-star guest service standards

Your personality, experience and qualifications

The successful candidate will have previous experience in a similar role within a luxury hospitality environment and be fluent in English. Experience using booking or reservation systems would be advantageous. You’ll bring excellent written and verbal communication skills, exceptional attention to detail and a polished, professional telephone manner.

A positive, adaptable and flexible approach is essential, along with the ability to maintain high standards in a fast-paced environment. You’ll also be comfortable working a varied shift pattern, including evenings and weekends.