Student Services Administrator

Location: Various locations in Cardiff / hybrid opportunities available
Contract: Temporary

We are recruiting for a number of Student Services Administrator positions within a large educational organisation. These roles offer the opportunity to support students, academic colleagues and professional services teams by delivering high-quality administrative and customer service support.

Working within a collaborative and fast-paced environment, you will play a key role in supporting the student journey, managing enquiries, maintaining records, coordinating activities and ensuring administrative processes run efficiently.

Successful candidates will be adaptable, organised and committed to delivering an excellent customer experience while working effectively as part of a wider team.

• Act as a first point of contact for students, staff and external stakeholders, handling enquiries professionally and efficiently.
• Provide general administrative support across a range of operational and student-facing activities.
• Respond to enquiries, resolving straightforward issues and escalating more complex matters where appropriate.
• Maintain accurate records and databases, ensuring compliance with data protection and confidentiality requirements.
• Process, update and quality-check information using internal systems.
• Coordinate appointments, meetings, room bookings and events.
• Prepare and distribute communications to students, staff and external contacts.
• Support enrolment, induction, attendance monitoring and other key student lifecycle activities.
• Assist with the administration of assessments, examinations and academic processes where required.
• Produce reports and administrative information for colleagues and stakeholders.
• Work collaboratively across teams to ensure a seamless and consistent service.
• Identify opportunities to improve processes and contribute to service improvements.
• Support the delivery of projects, initiatives and events that enhance the student experience.

We're looking for candidates who can demonstrate:

• Previous experience in an administrative, customer service or office-based role.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• The ability to manage competing priorities and meet deadlines.
• A professional, approachable and customer-focused attitude.
• Experience using Microsoft Office applications, including Outlook, Word and Excel.
• The ability to maintain accurate records and handle sensitive information confidentially.
• Strong problem-solving skills and the ability to use initiative.
• The ability to work effectively both independently and as part of a team.

• Experience working within an education, public sector or customer-focused environment.
• Experience using databases, records management systems or case management systems.
• Experience supporting events, committees or project activities.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.