Customer Advisor

Customer Advisor

Leicestershire and Northamptonshire

Up to £25k per annum

Are you a customer focussed individual who thrives on providing a first-class customer experience?

Our client is a mortgage and savings provider, with branches across the Leicestershire and Northamptonshire area and they are seeking a Customer Advisor to be part of their branch network. In this role, you will be a key point of contact for all customers, assisting them with queries around savings products and services, ensuring every interaction results in a positive and seamless experience.

This role is to provide cover across all 5 of their branches (Market Harborough, Kibworth, Desborough, Rothwell and Kettering) and will be based across a 4-week rota. Due to this, you must hold a UK licence and have your own vehicle. It is a full-time position, of 35 hours per week, with the requirement of 1 Saturday per month from 8.45 am – 12.15 pm (paid at time and a half).

Duties will include:

• To provide an exceptional Customer Experience across all channels of customer engagement
• Identify and provide support to customers with potential or actual characteristics of Vulnerability
• To ensure the customer journey results in an exceptional customer experience.
• Ensure Branch premises are secure, and security procedures are followed at all times.
• To undertake general administration duties including branch presentation checklist

The successful individual will possess:

• Previous customer service experience (ideally customer facing).
• Full UK driving licence and access to your own vehicle.

Our client offers a generous benefits package which includes: 28 days holiday, pension contribution, private healthcare and more!

If this sounds like the next step in your career, please apply today.