Admin Officer

Administrative Officer
Location: Newport
Are you the kind of person who feels satisfaction when details are right, forms are complete, and customers get clear answers?
What you'll be doing:
* Handling incoming post and allocating it into the right working trays (Designs and Trade Marks)
* Scanning documents via Kofax and keeping records accurate, including dates and application numbers
* Capturing trade mark and design paper applications, making sure all information is recorded correctly
* Answering queries by letter, email and telephone from internal and external customers
* Carrying out preliminary examination of each formality against agreed quality criteria
* Communicating objections clearly, explaining the reasoning behind decisions
* Uploading emails and attachments to internal systems
* Supporting excellent IP services through hybrid working (remote working and attending site as required)

What you'll bring:
* A careful, quality-focused approach-your attention to detail will help prevent errors before they escalate
* Confidence communicating clearly with customers, including when explaining objections
* Strong organisational skills to manage paperwork, dates and application references accurately
* Comfort working both independently and as part of a team, including on Teams calls and video meetings
* A flexible, professional attitude-able to attend the office when needed (including training and business-essential work)
Additional information:
* You'll be expected to attend the office at least 1 day per week (about 20% of your working hours). You may be able to choose the day, but there will be occasions at short notice.
If you're ready to bring precision, professionalism and a helpful customer mindset to a role with real purpose, we'd love to hear from you. Apply today.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.